Loan Servicing Supervisor

Primary Duties And Responsibilities

• Oversee daily operations of the loan servicing team to ensure that operational and service goals are met
• Train, coach and develop team members to ensure production, quality, and member experience metrics are consistently achieved
• Aid manager with hiring, performance reviews, and performance management
• Maintain workflow and create schedules for the team accordingly
• Assist manager in planning and implementing projects to increase efficiency and streamline processes
• Conduct quantitative and qualitative analysis to develop and implement strategies for process, procedure, and service improvements
• Create and update procedural documents related to lending
• Identify the need for equipment and software upgrades, and request procurement
• Absorb and implement changes to improve processes and services
• Perform other duties to support the department as needed

Education And Experience

• High school diploma or GED required
• Bachelor’s in business, accounting, or finance preferred
• Minimum of two years of prior supervisory experience leading a team of 5 or more required
• Minimum of two years of lending or loan servicing experience preferred
• Prior experience writing lending procedures and training preferred

Knowledge, Skills, And Abilities

• Interpersonal skills needed to coach and develop a team
• Ability to foster a collaborative and positive work environment
• Strong problem-solving skills with the ability to work effectively in a fast-paced environment
• Good organizational skills
• Proficiency in Microsoft Office Suite

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off
• -Paid 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities - and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
• And many more!

About the Role

At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Qualifications

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.