Loan Servicing Supervisor

Responsibilities

• Perform various tasks in the Credit Union’s core operating system, including the onboarding of new loans, handling loan payoffs, and processing ongoing loan maintenance transactions.
• Manage and maintain a deep understanding of the Credit Union's loan products, services, and stay current with industry trends, regulations, and best practices in loan servicing.
• Track, maintain, and timely process homeowner’s, flood, and private mortgage insurance escrowed and non-escrowed residential mortgage and home equity loans.
• Complete, examine, and interpret escrow analyses, and effectively communicate results to members.
• Maintain and monitor the receipt, recording, and release of vehicle titles and other lien filings, interacting with members, dealers, and insurance companies as necessary.
• Prepare various reports on loan portfolio data, researching and resolving routine and complex member inquiries on loan accounts and other general account information.
• Conduct loan audit reviews on newly on-boarded loans and gather loan files as requested by internal and external auditors.
• Assist in drafting, implementing, and enhancing departmental procedures, and assist in servicing loan participation accounts.
• Perform other duties as assigned to contribute to departmental efficiency and work cooperatively with other departments.

Requirements

• Five years of similar or related experience in managing servicing employees.
• Knowledgeable of laws and regulations applicable to lending and loan services.
• Desired four-year college degree or relevant experience in lending.
• Strong managerial skills and excellent communication abilities, both verbal and written.
• Ability to organize and delegate work, motivate others, and promote a team environment.
• Self-motivated, able to prioritize workflow, handle multiple assignments concurrently, work a flexible schedule, and perform under time constraints.
• Working knowledge of PC and general office equipment, with experience using Microsoft Outlook, Word, and Excel.
• Attention to detail and accuracy essential.

Qualifications

A four-year college degree is desired but may be substituted with relative experience in lending.

Skills

Knowledge of laws and regulations applicable to lending and loan services.

Benefits

N/A

Pay

N/A

Schedule

N/A

Direct Reports

N/A