Loan Servicing Specialist - Portsmouth NH

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No Job ID. Remove boilerplate like EEO etc. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The first paragraph: "It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Loan Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to all loans held by SFCU. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement. Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”" We can put that as About the role. - Responsibilities: The "A Day in the Life" sections: Member Service, Loan Servicing, Training and Documentation, Reporting, Compliance. Those are responsibilities. Could group under Responsibilities heading with subpoints? But we need to use

• for any list of duties/requirements/benefits. So we can list each duty as
• . Could also have subheadings? Not required. We'll just list responsibilities as bullet points. - Requirements: Possibly "Required Knowledge and Skills" includes education, experience, etc. That could be Requirements or Qualifications. We'll separate: Requirements maybe education and experience; Qualifications maybe skills? But we need to decide which sections to include based on content. We have sections: "Required Knowledge and Skills:" includes: High School diploma or equivalent required. Minimum 1 years' experience in a related field desired. Financial industry experience and customer service experience desired. Superior member service skills and professionalism. Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred. Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams. Strong problem solving and analytical skills. Ability to work independently and in a team environment. Ability to communicate clearly and effectively verbally and in writing. Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications. Willingness to work extended hours, including weekends, as responsibilities required. Ability to prioritize and organize work duties. Valid driver's license with clean driving record. Ability to travel to other work locations as required, if needed. That's a mix of requirements and skills. We could put under Requirements (education, experience) and Skills (skills). But we can also combine into one section "Requirements" and list all. However the instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include those that have content. We have Pay: "Compensation range: $22 - $24 per hour based on experience". That's Pay. We have Benefits: "Benefits Include: Great health and dental benefits starting day one! PTO, long-term disability, and paid holidays. 401k with 8% company contribution after one year of employment. Paid leave policy after 12 consecutive months of employment. Free confidential mental health support program with Talkspace Free identify theft protection through IdentityForce Tuition reimbursement. Training and career growth opportunities." We have Schedule: Not explicitly mentioned. There's no schedule info. So we should not include Schedule heading. We have Location: "Location: On-site position located in Portsmouth NH". That could be part of About the role or maybe a separate metadata but we can fold into a short

  under About the role or maybe a separate paragraph. Since we should not create a heading for location unless we have a specific heading like "Location" not in list. So we can include location in About the role paragraph. We need to remove boilerplate: EEO statement at end: "At Service Credit Union we celebrate our employees' diverse backgrounds..." That's EEO/equal-opportunity boilerplate, should be removed. Also remove any duplicated lines. Now we need to output HTML fragment only, no /, no markdown fences. We'll structure:

  About the role

  ... (including location maybe)

  Responsibilities

  • Member Service: Ensure member inquiries are responded to and resolved immediately whenever possible; Provide support, as needed, for escalated member needs; Support and educate staff to provide superior member service; Regular and reliable attendance is an essential function of this position; Perform other duties as assigned.
  • Loan Servicing: Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan; Contribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency; Accurate and executed documentation and retention of all necessary documentation to protect SFCU’s ability to collect payment; Ability to analyze documentation for understanding of all loan products offered by SFCU; Ability to assist members in utilizing SFCU’s products and services including online banking platform, external payments, and wires; Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core of any necessary data entry and completion of accurate transactions through the core; Maintain accurate post-closing document tracking; Complete member outreach; Proactively aid all new members to assist with on boarding; Work with management to develop and implement additional member outreach programs designed to educate borrowers/members on SFCU products and services; Work with other departments on developing reporting for campaigns; Assist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts; Complete loss mitigation process from mailing through updating core; Contribute to the department phone/Salesforce/email queues for all loan servicing related items; Complete lien release process; Process system maintenance loans; Monitor reports related to servicing related items; Generate letters related to loan servicing as needed.
  • Training and Documentation: Consistently review procedures and business practices to keep current with technological advances; Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed.
  • Reporting: Contribute to monthly, quarterly, and year-end reporting.
  • Compliance: Ensure all loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations; Assist in preparation of requested documentation for audit (NCUA, State of NH, Internal, Investor, and MI Audits); Maintain reporting throughout the year that will be used for audit review; Implement suggested modification of process as mandated by audit review.
  But we might want to split each bullet as separate duty rather than grouping. However the instruction: Use
  • for any list of duties/requirements/benefits. So we can have each duty as a separate
  • . That may be many but okay. We need to preserve all substantive information; not invent or summarize away detail. So we should keep each duty as separate bullet. Let's extract each duty from the text. From "A Day in the Life:" sections: Member Service: - Ensure member inquiries are responded to and resolved immediately whenever possible - Provide support, as needed, for escalated member needs - Support and educate staff to provide superior member service - Regular and reliable attendance is an essential function of this position. - Perform other duties as assigned. Loan Servicing: - Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan - Contribute to ensuring all loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency - Accurate and executed documentation and retention of all necessary documentation to protect SFCU’s ability to collect payment - Ability to analyze documentation for understanding of all loan products offered by SFCU - Ability to assist members in utilizing SFCU’s products and services including online banking platform, external payments, and wires. - Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core of any necessary data entry and completion of accurate transactions through the core - Maintain accurate post-closing document tracking - Complete member outreach - Proactively aid all new members to assist with on boarding - Work with management to develop and implement additional member outreach programs designed to educate borrowers/members on SFCU products and services - Work with other departments on developing reporting for campaigns - Assist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts. - Complete loss mitigation process from mailing through updating core - Contribute to the department phone/Salesforce/email queues for all loan servicing related items - Complete lien release process - Process system maintenance loans - Monitor reports related to servicing related items - Generate letters related to loan servicing as needed Training and Documentation: - Consistently review procedures and business practices to keep current with technological advances - Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed Reporting: - Contribute to monthly, quarterly, and year-end reporting. Compliance: - Ensure all loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations. - Assist in preparation of requested documentation for audit (NCUA, State of NH, Internal, Investor, and MI Audits) - Maintain reporting throughout the year that will be used for audit review - Implement suggested modification of process as mandated by audit review Now Requirements: maybe education and experience: "High School diploma or equivalent required. Minimum 1 years' experience in a related field desired. Financial industry experience and customer service experience desired." Qualifications/Skills: The rest of "Required Knowledge and Skills" list. We could separate:

    Requirements

    • High School diploma or equivalent required
    • Minimum 1 year's experience in a related field desired
    • Financial industry experience desired
    • Customer service experience desired

    Skills

    • Superior member service skills and professionalism
    • Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred
    • Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams
    • Strong problem solving and analytical skills
    • Ability to work independently and in a team environment
    • Ability to communicate clearly and effectively verbally and in writing
    • Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications
    • Willingness to work extended hours, including weekends, as responsibilities required
    • Ability to prioritize and organize work duties
    • Valid driver's license with clean driving record
    • Ability to travel to other work locations as required, if needed
    Benefits: we have list. Pay: compensation range. We should not include Schedule. Now About the role paragraph: include the initial description plus location. Let's craft About the role paragraph: "It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Loan Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to all loans held by SFCU. This role is also responsible for ensuring alignment of departmental performance with organization goals, and fosters a culture of excellence, control, and continuous improvement. Will recognize superior member service and the protection of the credit union’s assets as the primary responsibilities. “Members are the priority