Loan Servicing Specialist I - Consumer

SUMMARY

This position is responsible for ensuring effective Loan Servicing functions in accordance with First United policies and standards.

Major Duties And Responsibilities (essential Functions)

• Uploads loan transactions accurately and timely to the core loan accounting system in accordance with approved request, policies and procedures.
• Ensures accurate and timely file maintenance and/or adjustments of loan data in core loan accounting system.
• Ensures accurate and timely application of payments received.
• Sends and receives payment advice, confirms transactional information and follow up correspondence with participating financial institution.
• Processes daily and monthly reports generated from CORE loan accounting system and other reports as designated.
• Affords assistance to internal customers with routine loan inquiries.

Additional Duties And Responsibilities

• Maintains a professional work/copy room environment.
• Affords assistance to other departments as needed.
• Handles internal customer complaints and communicates issues to supervisor as needed.
• Recommends to supervisor possible methods to improve department efficiency.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.

EMPLOYEE SPECIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Work Experience

• A high school diploma or GED is required.
• Minimum one year working experience in the loan area of a banking institution.
• Six months to one year of hands-on experience with boarding loans or performing maintenance in a CORE loan accounting system.
• A good understanding of financial institution products and services is preferred.

Technical/Functional Competencies

• A strong understanding of loans and loan products is preferred.
• An excellent use of Microsoft Word and Excel is preferred.
• A good understanding of computer spreadsheet and word processing programs is required.
• Exceptional customer service skills are required.
• Good problem-solving and decision-making skills are required.
• A strong organizational skills is required.
• A strong interpersonal skills and ability to work well with a wide range of people is required.
• The ability to communicate well with internal customers by all means of communication including written, verbal, and non-verbal communication is required.
• A willingness to accept additional responsibilities is required.
• A dependable and adherence to timelines and schedules is required.

NOTE

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations: Durant-Corporate

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.