Loan Servicing Specialist

General Summary

The Loan Servicing Specialist is responsible for the servicing of all consumer and mortgage loans within the Credit Union. This role involves executing all related tasks in strict compliance with internal policies and regulatory requirements to ensure accurate and efficient loan servicing. The Loan Servicing Specialist must possess expert knowledge of loan servicing processes, continuously seeking opportunities for operational improvements and efficiencies.

Essential Functions

• Evaluate department processes and procedures and recommend improvements to support the Credit Union’s strategic objectives.
• Maintain a thorough understanding of loan products and servicing procedures.
• Aid with audits and compliance reviews as needed.
• Provide backup to all functional areas of Loan Servicing.

Special Projects or Duties

Special projects or duties as assigned.

Education

High school diploma or equivalent required.

Experience

In addition to the education requirement, minimum of 1 years' experience in related field and minimum of 1 years' experience with loan servicing is preferred.

Knowledge, Skills and Abilities

• Proficient in Microsoft Office applications
• Excellent organizational skills
• Effective collaboration with others and acceptance of challenging assignments
• Demonstrated verbal and written communication skills
• Ability to work in a team setting or independently

Required Competencies

• Problem Solving
• Dealing with Ambiguity
• Time Management
• Drives for Results
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen

Mental Requirements

• Ability to work under pressure
• Ability to work and contribute in a team-oriented environment
• Proven problem-solving abilities
• Ability to analyze and evaluate information
• Ability to interpret policies, guidelines, and regulations
• Ability to concentrate in a multi-task environment

Physical Demands

• Work involves standing and walking for brief periods of time, but most work is done from a seated position.
• Mobility to move throughout the Credit Union, as necessary.
• Potential for eyestrain from reading the computer screen.
• Deadlines, workloads, and pressure to achieve goals may cause increased stress levels.

Working Conditions

• Internal - Work is normally performed in a climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties.
• External - Some travel may be required; however, information on environmental conditions is not available.