Loan Servicing Specialist

Compensation for this position is based on experience and falls within a posted range that provides a general estimate, though a specific rate of pay is not guaranteed.

Responsibilities

• Provide outstanding service to customers and internal staff.
• Accurately process all monetary transactions, including new loan disbursement, funding transactions, loan payments, advances, paydowns, and payoffs.
• Review assigned newly boarded loans in a timely manner.
• Complete assigned discharges and releases promptly.
• Monitor and track receipt of closed loan trailing documents and collateral documents.
• Actively handle Servicing Department calls.
• Prepare loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Respond to customer inquiries received by phone or email.
• Process incoming and outgoing wires.
• Assist in Insurance Tracking for all HFG Banks, including preparation of Flood Validation packages and related research.
• Use established protocols and controls to ensure security and privacy are always maintained.
• Exhibit professionalism, empathy, and courtesy in all interactions with customers and coworkers.
• Monitor workload and prioritize projects to ensure tasks are completed timely and accurately.
• Promote a positive culture of continuous improvement with discipline around end-to-end workflows and processes; collaborate in the review and recommendation of operational systems and delivery channels, automate key processes where possible, working with business and technology partners.
• Assume responsibility for related duties as required or assigned.

Requirements

• High School Diploma or equivalent experience.
• Thorough knowledge of Bank operations.
• Well-organized, detail-oriented, with strong problem-solving skills; able to assist and coordinate activities with others.
• Proficient in all related computer applications and business machines.
• Knowledge of Banking laws, policies, procedures, service, and credit products.
• Understanding of principles of report preparation.
• Knowledge of loan and mortgage documents and state title requirements.
• Excellent understanding of government regulations and legal requirements involving mortgage and consumer lending.
• Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
• Able to interpret a variety of technical instructions and deal with multiple variables.
• Ability to perform lending calculations, including interest rate changes and simple algebra.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Physical demands or work conditions described are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.