Loan Servicing Specialist

About the role

This position is responsible for payment processing, loan maintenance, credit disputes, and general ledger balancing. You will independently act to meet requirements for all types of loans while supporting the Commercial, Retail, and National Lending Group banking functions with minimal supervision.

Responsibilities

• Perform daily operations including payment processing, interest rate adjustments, and loan maintenance in a fast-paced environment.
• Process and ensure accuracy of all monetary and maintenance transactions for all loan types, including complex commercial loans.
• Provide support and customer service to banking centers, commercial lenders, and participating lending institutions.
• Handle SBA reporting.
• Set up new ACH and/or AFT and special handling requests.
• Disburse escrow funds and perform periodic escrow analysis as required.
• Balance loan-related general ledger accounts.
• Handle manual credit card payments and maintenance.
• Address inquiries relating to loan processing issues, including credit disputes, and make necessary corrections to core systems and client credit bureau reporting through E-OSCAR.
• Complete special projects as assigned by Loan Operations Management.
• Perform other related duties as assigned.

Requirements

• High school degree required.
• One year of experience in loan operations preferred; an equivalent combination of education and/or experience may be substituted.

Skills

• Positive attitude and excellent communication and interpersonal skills.
• Proficient typing and computer skills (experience using Word, Excel, or similar software).
• Demonstrated ability to maintain complex spreadsheets.
• Knowledge of loan regulations including the Real Estate Settlement Protection Act (Reg X) and Fair Credit Reporting Act (Reg V).
• Working knowledge of the Bank’s lending policies and procedures and banking operations functions.
• Ability to read, comprehend, and evaluate detailed and/or complex documents.
• Detail-oriented with a high level of flexibility and adaptability to work in a fast-paced environment.
• Well-organized with excellent time-management skills.
• Ability to quickly learn new skills and apply them to the role.
• Ability to work independently to resolve problems.
• Exceptional understanding of client-focused service needs.
• Strong team focus with the ability to work effectively in a team environment.

Additional Information

No supervisory responsibility. Normal office environment.