Loan Servicing Specialist

Duties And Responsibilities

• Research and resolve servicing issues in support of origination teams, borrowers, and clients within scope of authority and expertise.
• Work with manager to ensure timely and accurate Loan Servicing practices.
• Serve as the first and second point of contact for borrower inquiries.
• Perform direct support for subservicing clients.
• Prepare\generate\analyze\distribute reports for clients and management.
• Perform select post-closing duties related to our subservicer\servicing\and QC functions.
• Provides the best service to our customers with creative and innovative solutions.

Requirements

• Minimum five years’ experience in the mortgage industry, with an emphasis on Mortgage Loan Servicing Operations knowledge.
• Excellent written and verbal communication skills.
• Ability to provide the best service possible to our clients and customers utilizing creative and innovative solutions when necessary to achieve desired service levels.
• Strong analytical ability, good judgment, and multidimensional thinker.
• Detail oriented and organized.
• Ability to work independently and as part of a team.
• A.S Degree or higher preferred.
• Will consider extensive job knowledge as substitute.

Qualifications

• Bilingual candidates encouraged to apply.

Benefits

• Four Medical Plan Offerings to choose from.
• Employer HSA Contributions (Coverage/Plan exclusions).
• Employer Provided Life Insurance Policy.
• Annual Health Incentive.
• Annual Wellness Reimbursement.
• Tuition Reimbursement program.
• Generous Match 401k Retirement Plan.
• Paid Sick Leave.
• Paid Vacation Leave.
• 11 Paid Holidays based on the Federal Reserve Calendar.

Pay

Not specified.

Schedule

Not specified.