Loan Servicing Specialist

Essential Duties & Responsibilities

• Develops new systems for reporting exchange, initiates outbound contact for properties listed for sale, drafts waivers and other documents, coordinates partial payment delivery and receipt of 30% ITC payments, and works with vendors to coordinate modification processing.
• Reviews open accounts for modification purposes, makes outbound efforts in a professional manner, and provides timely follow-up on payment arrangements.
• Compiles data and reports as needed to provide weekly activity and status reporting, identifies issues with account delinquency, and drafts loan modification terms within company compliance and credit facility guidelines.
• Manages distressed accounts by analyzing data and identifying potential solutions.

Supervisory Responsibilities

None

Minimum Knowledge & Skills Required

• High school diploma or GED equivalent
• 2-3 years of relevant experience in a loan servicing and/or telecommunications environment
• Experience with real estate transactions
• Ability to work independently and adapt to a fast-changing environment
• Self-disciplined and capable of identifying and completing critical tasks
• Proficiency in Microsoft Suite including Excel, Word, and PowerPoint
• Experience with Salesforce
• Customer Service experience
• Strong written and verbal communication skills
• Strong ability to analyze data in order to effectively identify and manage stressed accounts