Loan Servicing Representative

Essential Functions & Responsibilities

• Review daily exception reports
• Process Paid Files
• Perform maintenance on both consumer and commercial loans
• Calculate and process payoffs
• Post transactions to loans and general ledger accounts
• Service participation loans
• SBA reporting
• Credit Bureau maintenance
• File NSI/UCC’s
• Answer phones to assist both internal and external customers
• Send correspondence as needed
• Fund all loan transaction types for processing departments onto the bank’s core system
• Balance GL accounts for loans
• File lien documents with the appropriate state and county
• Track titles and collateral documentation for lien perfection
• Understanding of loan collateral and perfection requirements
• Servicing of Real Estate Loans that will include the following:
• Investor reporting and servicing
• Escrow analysis/Paying real estate taxes and property insurance
• PMI reporting
• Making and processing insurance claims

Qualifications

• Education: High school diploma or equivalent required
• Experience: One year of banking and/or lending experience required
• Experience: Previous loan servicing experience desired
• Self-Starter, takes initiative
• Basic accounting
• Microsoft Office proficiency
• Detail/Goal/Solutions Oriented
• Listening, verbal and written communication skills
• Ability to resolve conflicts

Skills

• Understanding of loan collateral and perfection requirements
• Ability to communicate effectively with colleagues, customers, and vendors
• Ability to work independently and manage time effectively