Loan Servicing Oversight Analyst

Responsibilities

• Support the company’s servicing oversight program in evaluating servicing policies, procedures, and process
• Partner with servicers on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
• Review and analyze servicer reports
• Perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Review servicing documentation and prepare loan level forensic analyses
• Respond to emails, phone calls, QWR’s, and Presidential complaints
• Analyze and evaluate industry, regulatory, and performance trends
• Prepare monthly, quarterly, and ad-hoc reports
• Aid in the development and implementation of systems
• Develop and maintain policy and procedures
• Research and respond to inquiries from vendors, and stakeholders
• Facilitate and participate in monthly calls and periodic on-site reviews with servicers to discuss oversight activities, performance, and trends
• Register new mortgage loans and facilitate the transfer of existing loans within the MERS system
• Ensure all MERS-related activities comply with regulatory requirements and internal policies
• Maintain accurate and up-to-date records of all MERS transactions and activities
• Generate and submit required reports to MERS and other regulatory bodies as needed
• Aid in internal and external audits related to MERS activities
• Provide training and support to staff on MERS-related processes and procedures
• Identify and resolve any issues or discrepancies related to MERS transactions

Requirements

• High school diploma or equivalent
• 5+ years of mortgage servicing operations experience with emphasis on mortgage servicing oversight or quality control
• Broad understanding of mortgage servicing legal requirements, including federal, state, and agency guidelines
• Prior experience in servicing Jumbo prime, conforming, and securitizations
• Excellent written and oral communication skills
• Proficient in Microsoft Office applications, including Excel and Access
• Ability to work in varied systems
• Proven ability to multi-task, work independently, and working effectively with business partners
• Detail oriented with excellent organizational skills
• Demonstrated problem solving and decision-making skills

Qualifications

• Preferred working knowledge of industry standard mortgage servicing systems, such as LPS, LSAMS, Fiserv

Skills

• Ability to work in varied systems
• Proven ability to multi-task, work independently, and working effectively with business partners
• Detail oriented with excellent organizational skills
• Demonstrated problem solving and decision-making skills

Benefits

A reasonable estimate of the base compensation range for this role is $65,000 - $83,000 annually. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. Our company also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching.