Loan Servicing Analyst

JPMorganChase · Chicago, IL · 1 wk ago

On-siteFinanceFull-time

Job Summary

Join a team where your expertise can improve client experiences and strengthen operational excellence. Bring your leadership, problem-solving, and training skills to help drive meaningful change.

Job responsibilities

Partner with team members, frontline servicing managers, and key stakeholders (including risk, legal, and audit) to support servicing outcomes and issue resolution.
Serve as primary trainer for new and existing staff; create and maintain training materials for onboarding and refresher training, including updates due to procedure changes.
Monitor servicing work queues throughout the day; prioritize transactions by service levels, cutoffs, client impact, and business urgency to ensure timely completion.
Own procedure updates by gathering feedback from impacted managers and preparing content for publishing.
Identify and recommend process improvements that enhance efficiency, reduce unit cost, and improve client/service experience, including evaluating automation opportunities.
Create test scripts and execute user acceptance testing across multiple applications and platforms.
Manage medium-to-complex research and escalations, including summarization and senior management notification when required.
Extract, create, and/or action routine and ad hoc business reports to support servicing and performance needs.
Provide production support during peak periods, staffing gaps, high-volume events, month-end activity, and other business-critical situations.
Process loan and line-of-credit transactions across multiple loan servicing systems and related tools (e.g., fundings, wire transfers, payments, rate and fee updates, payoff quotes, and manual invoicing).

Required Qualifications, Capabilities, And Skills

Currently in an equivalent senior loan servicing specialist role within loan servicing operations.
Demonstrated strong productivity and quality performance metrics (e.g., consistently ranking in the top tier of the current team).
Ability to learn and work across multiple loan servicing systems and supporting tools.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to adapt to internal tracking and monitoring tools.
Excellent written and verbal communication skills and strong interpersonal skills.
Strong customer service mindset and ability to partner effectively across teams.
Able to multitask and prioritize effectively while working within tight service levels.
Strong organizational and time management skills.
High attention to detail and accuracy in completed work.
Mets internal mobility eligibility requirements, including tenure and satisfactory performance standards, and no active corrective action restrictions.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team