Loan Servicing Operations Representative

Salary Grade: 12

About the role

Performs a wide variety of service and operational duties in support of residential and consumer loan operations. Performs a variety of investor reporting and accounting duties in support of the residential lending secondary market function in conformance with established Investor and Bank policies and procedures. Resolves issues and provides internal and external customer support. Provides outstanding customer service efficiently, effectively and in conformance with Investor, State and Federal regulatory guidelines.

Responsibilities

• Performs multiple loan operations activities including preparing and booking new loans, mortgages, and consumer loans, processing mortgage payments and payoffs, ACH and exception payment handling, escrowing real estate tax, insurance monitoring, loan maintenance, rate reviews, service audits, prepares credit references, prepares and issues mortgage discharges, researches real estate documentation for partial releases and prepares construction advances.
• Reviews and audits new loan set up data to ensure the accuracy of each loan entered on the loan system.
• Responsible for daily, monthly and bi-monthly investor reporting and remitting consisting of very large dollar amounts.
• Responsible for timely reconciliations and balancing of departmental G/L and DDA accounts.
• Daily loan control balancing, Master Card and Visa machine balancing, unapplied payments, exception processing and rejected payments.
• Monitors and responsible for accurate, complete loan retention following bank and investor guidelines.
• Monitors and follows up on escrow accounts to ensure timely payment to all cities and towns, and all hazard, flood and private mortgage insurance; resolves tax disputes with towns, customers, etc.; contacts delinquent property tax customers; coordinates any tax issues with Collections and OREO manager; maintains associated record keeping and periodically prepares escrow analysis.
• Responsible for monitoring and accuracy of customer annual rate adjustment notifications.
• Prepares complex loan modification documents and performs maintenance of