Loan Servicing Coordinator II

NY0705 – NY Region Business Office, Williamsport, PA

About the role

The Loan Servicing Coordinator II is responsible for the daily life of loan servicing for all small business and commercial loans and occasionally serves as a back-up in the absence of the Small Business Loan Operations Management team. This individual will manage time and meet deadlines under pressure while maintaining the highest level of customer service.

Responsibilities

• Complete new loan set-up, funding, and post-closing review
• Post loan transactions for all product types
• Perform loan maintenance in the core system as needed or directed
• Complete work to meet the established service level agreements and benchmarks
• Prepare and process payoff quotes and payoff transactions
• Respond to customer inquiries with exemplary customer service in the established service agreement
• Process loan modifications
• Review and quality check ARM Rate Notice Report; make adjustments when necessary and send correspondence to borrower
• Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow-up as necessary with internal and external business partners
• Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
• Ensure total document and data integrity attributes to comply with CECL data points
• Train new hires to ensure consistency and standardization in servicing small business and commercial loans
• Reconcile General Ledger accounts and perform daily balancing
• Monitor collateral records
• Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
• Prepare applicable release documents as needed
• Establish and maintain loan collateral records in the core system
• Process loan Line of Credit Renewals
• Process the paid commercial loan report
• Assist with the reconciliation of General Ledger accounts
• Process all UCC continuations
• Provide support for testing new products and services
• Manage and distribute all servicing workflows and services
• Gather Audit data requested by management
• Validate year-end reporting
• Provide back-up support to Collateral and Origination areas
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and department-specific software to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Requirements

• High School diploma or Associate degree
• 3-5 years of customer service experience
• 5-6 years of Commercial or Small Business loan experience
• Knowledge of commercial and small business loan products, credit policy, compliance, and interpretation of legal and regulatory issues
• Knowledge of loan documentation including the ability to read, interpret, and make judgments from the documentation
• Knowledge of appropriate loan servicing support systems
• Ability to work on multiple tasks without compromising quality
• Ability to look for ways to help customers without introducing risk to the bank properly
• Efficient communication, time management, and organizational skills
• Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback
• Ability to assume leadership responsibilities

Pay

The pay range for this position is $19–$21 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.