Loan Servicing Collections Specialist

Responsibilities

• Improve overall portfolio health through the assistance of past-due clients
• Maintain proper communications including, but not limited to:
• Inbound and Outbound Calls
• Inbound and Outbound Emails
• Servicing via SMS messaging and online chats
• Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics
• Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor
• Ensure adherence to the Loan Servicing guidelines
• Professionally handle escalated customer service issues before passing off a customer
• Perform other related duties as assigned

  Requirements

  • 3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans
  • Call Center experience
  • Proficient with Microsoft Office and Google Suite
  • Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
  • Outstanding verbal and written communication skills. Superior multi-tasking skills
  • Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team
  • Professional presentation and demeanor

  Qualifications

  • High School diploma or equivalent required
  • Bachelor’s degree preferred

  Skills

  • Loan Servicing
  • Collections
  • Unsecured Loans
  • Debt Consolidation
  • Personal Loans
  • Call Center Experience
  • Microsoft Office
  • Google Suite
  • Call Center Technology
  • Collections Metrics (ACD, IP, PTP, RPC, etc.)
  • Verbal Communication
  • Written Communication
  • Multi-Tasking
  • Adaptability
  • Professional Presentation

  Benefits

  • Ongoing training and development
  • Opportunity for career advancement
  • Medical
  • Dental
  • Vision
  • Company Paid Group Life / AD&D Insurance
  • 7 Paid Holidays and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/HSA
  • Employee Assistance Program (EAP)
  • 401(k) match
  • Referral Program

  Pay

  $20.00-$23.00 per hour depending on experience plus bonus.

  Schedule

  Remote - Must be located within the United States.