Loan Servicer
Florence Bank · Florence, MA · 4 wk ago
On-siteOTHR$19.77/hrFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate (EEO, etc). Preserve all substantive info.
We need to extract sections:
From posting:
- Intro: "Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer: Competitive salary Hybrid work schedule after successfully completing 6 months of employment Generous paid time off 12 paid holidays Dynamic work culture Fun work environment Weekly pay schedule Medical, dental, Vision and life insurance upon hire 401K plan with dollar-for-dollar match Profit sharing bonus after two full calendar years of employment Robust wellness program with monetary incentives $5,000 tuition reimbursement each calendar year"
That's benefits and perks. Could be Benefits section.
- "We are currently seeking candidates to join our exceptional team for the following position: Job Title: Loan Servicer Location: Main Office SALARY RANGE: $19.77 To $26.01 Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay."
We have Salary range (Pay). Also location maybe not needed as heading; could be in About the role.
- Position Summary: description.
- Essential Functions: list of duties.
- Other Responsibilities: "Assumes additional responsibilities, as requested."
- Education, Experience, and Skills Required: list.
- Physical Demands/Conditions Requirements: etc.
- Equipment Used: etc.
- All employees handling customer accounts... (maybe part of responsibilities).
We need to decide sections: About the role (position summary + location?), Responsibilities (essential functions + other responsibilities), Requirements (education, experience, skills), Qualifications maybe overlapping; Skills maybe separate; Benefits (the perks); Pay (salary range); Schedule (hybrid work schedule after 6 months, weekly pay schedule). Also maybe "Work Schedule" includes hybrid and weekly pay.
We must not create sections with filler like "commensurate with experience" etc. But we can include Pay section with salary range; we should not include "Compensation for this position is commensurate with experience." as filler? It's somewhat generic but we can keep as part of Pay description? The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state salary range, so Pay section is okay. However we must avoid filler text like "commensurate with experience". We could either omit that sentence or rephrase? We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that sentence? It's substantive? It's somewhat generic but it's part of the posting. The rule says never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", ...). That suggests we should not include that phrase as content under Pay heading because it's filler. But we must preserve ALL substantive information; is that phrase substantive? It's basically saying pay depends on experience, which is not a specific detail. Might be considered filler. Safer to omit it? But then we lose some info. However the rule says "never emit a heading followed by filler/placeholder text". It doesn't say we cannot include filler text elsewhere; just not as the sole content under a heading. If we have other substantive content (salary range) under Pay, then the heading is not followed only by filler. So we can include the sentence as additional text; it's okay.
Similarly for Schedule: we have hybrid work schedule after 6 months, weekly pay schedule. That's substantive.
Benefits: we have many items.
Now we need to format.
We'll produce:
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID. Remove boilerplate (EEO, etc). Preserve all substantive info.
We need to extract sections:
From posting:
- Intro: "Are you looking for an employer that provides 4+ weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all! At Florence Bank, we offer: Competitive salary Hybrid work schedule after successfully completing 6 months of employment Generous paid time off 12 paid holidays Dynamic work culture Fun work environment Weekly pay schedule Medical, dental, Vision and life insurance upon hire 401K plan with dollar-for-dollar match Profit sharing bonus after two full calendar years of employment Robust wellness program with monetary incentives $5,000 tuition reimbursement each calendar year"
That's benefits and perks. Could be Benefits section.
- "We are currently seeking candidates to join our exceptional team for the following position: Job Title: Loan Servicer Location: Main Office SALARY RANGE: $19.77 To $26.01 Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay."
We have Salary range (Pay). Also location maybe not needed as heading; could be in About the role.
- Position Summary: description.
- Essential Functions: list of duties.
- Other Responsibilities: "Assumes additional responsibilities, as requested."
- Education, Experience, and Skills Required: list.
- Physical Demands/Conditions Requirements: etc.
- Equipment Used: etc.
- All employees handling customer accounts... (maybe part of responsibilities).
We need to decide sections: About the role (position summary + location?), Responsibilities (essential functions + other responsibilities), Requirements (education, experience, skills), Qualifications maybe overlapping; Skills maybe separate; Benefits (the perks); Pay (salary range); Schedule (hybrid work schedule after 6 months, weekly pay schedule). Also maybe "Work Schedule" includes hybrid and weekly pay.
We must not create sections with filler like "commensurate with experience" etc. But we can include Pay section with salary range; we should not include "Compensation for this position is commensurate with experience." as filler? It's somewhat generic but we can keep as part of Pay description? The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state salary range, so Pay section is okay. However we must avoid filler text like "commensurate with experience". We could either omit that sentence or rephrase? We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that sentence? It's substantive? It's somewhat generic but it's part of the posting. The rule says never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", ...). That suggests we should not include that phrase as content under Pay heading because it's filler. But we must preserve ALL substantive information; is that phrase substantive? It's basically saying pay depends on experience, which is not a specific detail. Might be considered filler. Safer to omit it? But then we lose some info. However the rule says "never emit a heading followed by filler/placeholder text". It doesn't say we cannot include filler text elsewhere; just not as the sole content under a heading. If we have other substantive content (salary range) under Pay, then the heading is not followed only by filler. So we can include the sentence as additional text; it's okay.
Similarly for Schedule: we have hybrid work schedule after 6 months, weekly pay schedule. That's substantive.
Benefits: we have many items.
Now we need to format.
We'll produce:
About the role
Loan Servicer position at Florence Bank's Main Office. Performs a broad variety of duties related to the servicing and maintaining of residential and consumer loans throughout the life cycle of the loans, working within compliance and regulatory requirements. Provide quality customer service while adhering to Bank policies and procedures.
Maybe also include location.Responsibilities
- Consistently provides superior professional service to internal and external customers.
- Consistently meets expectations of teamwork, punctuality and regular, reliable attendance.
- Responds to customer inquiries or other areas of the bank relative to questions, concerns or problems, while ensuring that customers are properly serviced and issues are resolved promptly.
- Researches or verifies customer accounts through computer or paper means to facilitate the resolution of issues; corrects errors.
- Inputs, processes and verifies mortgage; home equity; and consumer loans; sets up appropriate computer files; files loan documentation in existing files; distributes funds for approved loans; performs necessary maintenance on existing loans.
- Notes missing or inaccurate loan documentation; brings to the attention of Origination staff; monitors and follows up on incomplete, inaccurate, or other loan documentation.
- Monitors the uplink of loan data.
- Advises management team of errors or issues.
- Maintains accurate records and accounting on all incoming collateral or deeds; follows up with attorneys and/or Registries of Deeds for missing deeds.
- Verifies the value of collateral held as security for loan; contacts the customers or Registries of Motor Vehicles with questions or concerns with automobile titles; researches and resolves problem title situations.
- Processes, balances and pays real estate taxes; monitors loan accounts for tax discrepancies and researches problems; contacts customers, tax service and/or city and town collectors or assessors to facilitate resolution.
- Conducts and reviews annual escrow analysis according to regulation, refunds all surpluses to borrowers and assists customers with questions and explanations.
- Completes required payoff reports; remittance reports and delinquent reports for the loans sold to the Secondary Market; monitors daily report for investor unapplied payments and processes payments accordingly.
- Transmits data and remits funds to the investor.
- Scans and indexes loan files and/or loan documentation to the imaging system.
- Monitors and ensures the accuracy of rate reviews for variable rate loans and performs corrections, if applicable; changes index values as required.
- Calculates and quotes loan payoff figures to customers, attorneys or branch personnel; releases appropriate collateral (UCC’s; mortgages; titles; etc,) on paid loans; prepares and releases discharges, and completes all other payoff procedures.
- Tracks loan-to-value on PMI loans, releasing coverage under management approval to established guidelines and regulation; notifies customers.
- Monitors loan accounts to ensure adequate vehicle, hazard, flood insurance; follows up with customers and/or insurance agencies, as required, for policy cancellations and reinstatements.
- Pays applicable insurance premiums for hazard, flood and PMI.
- Monitors and manually processes all rejected items relative to online banking transactions.
- Reviews and acts on systems reports including, but not limited to, payoffs, auto loan payments, late charge maintenance, future maturities and exception transactions.
- Contacts customer if necessary.
- Balances department’s transactions on a rotating basis.
- Assumes additional responsibilities, as requested.
Requirements
High school diploma or equivalent. One (1) year banking experience preferred.
Skills
- Demonstrated ability to read and interpret documents, including, but not limited to, loan applications, commercial loan documents, computer screens related to loans and procedure manuals.
- Strong customer service skills, verbal skills and written communication skills.
- Ability to calculate figures and amounts, including, but not limited to, interest, payments, fees and percentages.
- Strong organizational skills and attention to detail.
- Prior PC knowledge.
Qualifications
High school diploma or equivalent. One (1) year banking experience preferred.
- Demonstrated ability to read and interpret documents, including, but not limited to, loan applications, commercial loan documents, computer screens related to loans and procedure manuals.
- Strong customer service skills, verbal skills and written communication skills.
- Ability to calculate figures and amounts, including, but not limited to, interest, payments, fees and percentages.
- Strong organizational skills and attention to detail.
- Prior PC knowledge.
Benefits
- Competitive salary
- Hybrid work schedule after successfully completing 6 months of employment
- Generous paid time off (4+ weeks)
- 12 paid holidays
- Dynamic work culture
- Fun work environment
- Weekly pay schedule
- Medical, dental, vision and life insurance upon hire
- 401K plan with dollar-for-dollar match
- Profit sharing bonus after two full calendar years of employment
- Robust wellness program with monetary incentives
- $5,000 tuition reimbursement each calendar year
Pay
Salary range: $19.77 to $26.01 per hour. Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.
Schedule: we already included hybrid schedule and weekly pay in Benefits; but we could also have Schedule section. However we already used hybrid and weekly pay under Benefits; maybe better to move them to Schedule. Benefits should focus on insurance, PTO, tuition, 401k, profit sharing, wellness. Let's adjust. Thus Benefits: PTO, holidays, insurance, 401k, profit sharing, wellness, tuition. Schedule: hybrid work schedule after 6 months, weekly pay schedule. Pay: salary range. Now Benefits list: - Generous paid time off (4+ weeks) - 12 paid holidays - Medical, dental, vision and life insurance upon hire - 401K plan with dollar-for-dollar match - Profit sharing bonus after two full calendar years of employment - Robust wellness program with monetary incentives - $5,000 tuition reimbursement each calendar year Schedule: - Hybrid work schedule after successfully completing 6 months of employment - Weekly pay schedule Now About the role: include position summary and location. Let's craft About the role:Loan Servicer position at Florence Bank's Main Office. Performs a broad variety of duties related to the servicing and maintaining of residential and consumer loans throughout the life cycle of the loans, working within compliance and regulatory requirements. Provide quality customer service while adhering to Bank policies and procedures.
Now Responsibilities: as earlier. Qualifications: as earlier