Loan Service Specialist

Primary Location: 4027 Lake Drive SE, Grand Rapids, MI 49546
Employee Status: Full-Time
Workplace Type: Fully On-Site

About us

At LMCU, you'll find more than just a job—discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and experience the difference an employer who puts people first can make in your career and life.

About the role

LMCU is looking for a Loan Service Specialist to assist members and LMCU staff with inquiries relating to all Loan Service functions. This individual will be responsible for effective communication with members and internal staff while demonstrating LMCU's Five Star Promise.

Responsibilities

• Answer phone calls from members and LMCU staff relating to all Loan Service functions including but not limited to: release of liens, title questions, processing payoff letters, rates, updating member information, updating insurance, providing monthly billing statements, payment reversals, due date changes, and processing skip-a-payment.
• Assist with monitoring the Loan Service inbox and responding to member and LMCU staff emails.
• Maintain accurate and complete member account information.

Requirements

• 3 or more years of similar or related experience, including preparatory experience.
• Exemplary communication and member service skills.
• Financial institution experience, including exposure to working with consumer loans.

Benefits

• All Employees: weekly pay and retirement savings options.
• Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

For a full list of benefit offerings, visit the provided guide.