Loan Service Representative - Bilingual Spanish

About the role

Austin Telco Federal Credit Union is seeking a Bilingual Loan Service Representative to join our team. The ideal candidate will have at least six (6) months of related lending experience, professional fluency in both English and Spanish, strong organizational and communication skills, and the ability to work independently.

Responsibilities

• Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone in both English and Spanish
• Assigning completed loan applications to loan officers for review
• Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services
• Assisting walk-in members with loan information, application needs, and closing of loans
• Processing advances on existing lines of credit (LOC) and VISA cards
• Obtaining payoff amounts for refinances and calculating vehicle values for loan officers
• Preparing release of title or lien documentation for management approval
• Performing duties related to loan retention
• Processing payoff checks and balancing of totals
• Providing backup support to the reception area as needed
• Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners

Requirements

• Minimum of six (6) months of related lending experience
• High school diploma or equivalent
• Professional fluency in English and Spanish (verbal and written)
• Strong organizational skills, attention to detail, and effective time management
• Ability to work independently and manage multiple tasks
• Excellent verbal and written communication skills
• Strong customer service orientation
• Proficiency with Microsoft Word and Excel
• General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication

Qualifications

• Preferred Experience: Six months of related lending experience in a bank or credit union
• Experience assisting members or customers in a financial services environment
• Familiarity with consumer lending processes and documentation

Skills

• Good credit standing (verified prior to interview)

Benefits

• Equal Opportunity Employer

Pay

$43,000 - $47,500 annually

Schedule

Monday- Friday: 8:00am- 4:30pm