Loan Sales Specialist

About the Role

Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. This role thrives in a competitive atmosphere where hard work and dedication directly influence success, offering rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy, and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and lifecycle, presenting tailored solutions based on customer needs.
• Manage the lifecycle of loans, including collections activities, while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat, and in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and a goal-oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring they have a thorough understanding of the loans, terms, and their options.

Requirements

• High School Diploma or GED.
• Preferred: Sales, Collections, or Customer Service experience.
• Bilingual (Spanish).
• On-site location.

Schedule

Monday-Friday during standard business hours, with some extended hours during the week as needed, which may include Saturday.

Pay

Target base salary range is $20.00-$23.00, based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program based on individual and company performance.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, prorated based on start date).
• Paid sick leave as determined by state or local ordinance (prorated based on start date).
• 11 paid holidays (4 floating holidays, prorated based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).