Loan Sales Specialist

About the role

Empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses.

In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment.

The target base salary range is $20.00-$23.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal-oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED
• PREFERRED: Sales, Collections or Customer Service experience
• BILINGUAL - Spanish

Qualifications

• Not specified

Skills

• Highly organized and able to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with customers
• Strong problem-solving and decision-making abilities
• Proficient in using technology and digital platforms

Benefits

• Competitive total compensation package that includes rewarding incentive programs
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Pay

Target base salary range is $20.00-$23.00, which is based on various factors including skills and work experience.

Schedule

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturdays.