Loan Processor

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received numerous awards for its standout culture. CCM fosters an entrepreneurial spirit, empowering employees to grow while providing unwavering support and transparency from leadership.

About the Role

The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third-party documentation through direct communication with the customer and/or Loan Officer. The role ensures compliance with applicable local, state, and federal regulations by providing proper disclosures.

Responsibilities

• Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file and complete the required loan checklist.
• Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, ensuring the accuracy of all information; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and missing documentation.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices are received, and stored in the applicant’s E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Document all communication related to the loan application in the conversation log.
• Train and assist in the supervision of new Loan Processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors.
• Available to work varying hours and overtime if needed.

Requirements

• High School Diploma or equivalent.
• Minimum of 5 years’ residential mortgage processing experience.
• Experience with Encompass.
• Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including Regulation Z and Regulation B requirements, and loan documents.

Skills

• Knowledge of DU, LP, Microsoft Office, and Windows.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.