Loan Operations Specialist - Processing

Reports to: Loan Operations Manager | FLSA Status: Non-Exempt – Hourly

About the Role

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty, and respect for others. A successful Team Member will possess these qualities, be enthusiastic, professional, and of high ethics, embrace our Mission, Vision, and Values, and actively contribute to our success.

The Loan Operations Specialist is responsible for a wide range of operational functions within critical time schedules. This position works within a small team environment to assist with the maintenance of loan files. Completion of all assigned duties both accurately and proficiently is essential.

Responsibilities

• Exhibit a sense of urgency to provide the finest customer service at all times in all forms of verbal and written communications.
• Image, upload, and edit new loans and renewals.
• Accurately prepare and process loan documentation for all in-house loans.
• Assign and remove technical exceptions on new loans and renewals.
• Assist with all loan maintenance including payment/advance corrections, late fees, address changes, lender changes, etc.
• Assist with various requests including VOM, payoff quotes, wires, loan closures, address changes, lender changes, batch approvals, etc.
• Assist customers and team members regarding loan inquiries and research.
• Set up, review, and scan auto-transfers.
• Pull paid loan files and process collateral releases.
• E-Oscar reporting.
• Process and maintain participations.
• Maintain Loan Control/Loans in Process GLs.
• Maintain and process escrow payments and analysis.
• Perform all other tasks requested as they relate to the Bank and its functions.

Compliance

• All Team Members are accountable for compliance with all laws, regulations, and adherence to established internal controls and procedures when performing their job duties.
• Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting their job responsibilities.
• It is the affirmative duty of each Team Member to carry out these responsibilities in a manner that complies with all applicable legal and regulatory requirements and internal controls.
• All Team Members shall be responsible for communicating upward problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions.
• Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.
• All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act, Anti-Money Laundering, USA PATRIOT Act, and Financial Recordkeeping regulations, recognizing that these acts are important tools in federal efforts to combat organized crime, terrorism, and drug trafficking.