Loan Operations Servicing Specialist (Hotline)

Responsibilities

• Performs a variety of clerical duties in conjunction with loan servicing, including scanning and filing documents, loan boarding, processing payoffs, perfecting lien documents, and calculations and disbursements of escrow accounts.
• Processes payments, posting, and conducts research.
• Handles pay-off quote processing.
• Manages Credit Bureau disputes.
• Prepares various reports.
• Handles investor loan reporting and billing.
• Performs general loan servicing duties.
• Addresses bankruptcy issues.
• Provides a high level of customer service for internal and external customers.
• Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items, and updates lists.

Qualifications

• High School diploma or GED.
• General knowledge of various loan documentation, banking, bankruptcy, or insurance servicing.

Skills

• Ability to handle complex and difficult customer problems; develop customer relationships; apply bank's policies and procedures and other guidelines.
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills.
• Ability to do simple math and carry out written instructions.
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position.
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply.