Loan Operations Manager (LOANO012482)

About the role

The Loan Operations Manager directly supervises the staff of the Loan Operations Department. This position is responsible for interviewing, hiring, and training new employees. The Loan Operations Manager plans, assigns, and directs work of the Loan Operations team. This position is responsible for appraising performance, rewarding and counseling employees, addressing complaints, and resolving problems.

Responsibilities

• Organizes and controls all the day-to-day activities of Loan Operations. (30% of the time)
• Oversees the lending CIP, vendor order, loan documentation preparation processes. (30% of the time)
• Maintains accurate and timely delivery of loan documentation. (15% of the time)
• Maintains accurate and timely delivery of vendor order requests. (15% of the time)
• Manages and maintains accurate and timely delivery of lending CIP second reviews. (15% of the time)
• Acts as coordinator for conversions and acquisitions as pertains to Loan Operations. (10% of the time)
• Trains Loan Operations staff on regulatory compliance, policy and procedural updates/changes. (15% of the time)
• Keeps abreast of technical and regulatory developments that affect Loan Operations. (10% of the time)
• Requests projects or makes necessary changes to adhere to compliance requirements. (10% of the time)
• Maintains and updates procedures related to Loan Operations operational duties. (10% of the time)
• Innovates, recommends, and implements new methods to enhance service delivery to lending staff. (15% of the time)
• Maintains service level standards for Loan Operations. (20% of the time)
• Pairs with technical areas in the research and resolution of loan systems and process problems. (10% of the time)
• Responsible for interviewing/hiring, annual review, planning, assigning, and directing work of Loan Operations staff. (5% of the time)
• Provides assistance in creation of procedures that impact lending staff for tasks related to Loan Operations. (10% of the time)
• Recommends and provides assistance to management in both external and internal audits/exams as well as Loan Review findings by responding for Loan Operations. (15% of the time)
• Ensures regulatory compliance for all programs utilized within the Loan Operations Department. (5% of the time)
• The ability to work in a constant state of alertness and in a safe manner. (5% of the time)
• Completes required BSA/AML training and other compliance training as assigned. (5% of the time)

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience: Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience.

Software Skills Required

• Advanced: Word Processing/Typing
• Intermediate: 10-Key, Accounting, Alphanumeric Data Entry, Database, Spreadsheet
• Basic: Human Resources Systems, Presentation/PowerPoint