Loan Operations Coordinator

Responsibilities

• Provide high-quality customer service to lenders, borrowers, internal NorthMarq partners, and external vendors, ensuring timely, accurate, and professional communication.
• Independently process and deliver incoming and outgoing mail, ensuring proper handling, routing, and timeliness in accordance with established procedures.
• Review, scan, and prepare daily check deposits, ensuring accuracy, timeliness, and proper documentation, while identifying discrepancies as needed.
• Review, track, and support timely delivery of outgoing checks and related documentation to internal teams and external parties.
• Monitor and administer group email inboxes, ensuring timely responses, appropriate follow-up, and clear documentation of actions taken.
• Prepare, index, upload, and retain loan documentation in accordance with document management and retention requirements, ensuring audit readiness.
• Generate and send accurate first payment and new loan letters within required timelines.
• Carefully coordinate the satisfaction process for paid-in-full loans, including ordering, processing, and reviewing release documents and tracking progress through completion.
• Research and resolve rejected or exception satisfaction releases through detailed review of loan history, lender requirements, and supporting documentation.
• Deliver timely and accurate audit confirmations and independently research and resolve discrepancies when identified.
• Maintain strong proficiency in servicing systems and tools, ensuring data accuracy, transparency, and accurate task tracking.
• Support the improvement of team policies and procedures by contributing insights, identifying gaps, and helping maintain documentation.
• Participate in training efforts by sharing procedural knowledge, assisting with onboarding, and supporting department-wide training as needed.
• Provide operational support during high-volume periods, audits, or complex initiatives by completing assigned tasks accurately and efficiently.
• Participate in departmental projects or initiatives as assigned, contributing to process improvements and operational effectiveness.

Requirements

• Associates or Bachelor’s degree preferred, or equivalent business experience.
• 0-2 years of previous administrative or related operations experience.
• Working knowledge of Microsoft Office software, including Excel and Word.
• Ability to provide professional, timely, and accurate customer service to internal and external stakeholders.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy.
• Effective written and verbal communication skills.
• Demonstrate critical thinking and problem-solving skills to identify issues, leverage resources, apply judgment, and determine appropriate next steps.
• Ability to work independently and collaboratively with minimal supervision.
• Proficiency in navigating systems and maintaining accurate documentation.
• Demonstrated accountability, ownership, and commitment to continuous improvement.
• Ability to maintain sensitive and confidential information.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role or field.
• Excellent organizational and communication skills.
• Ability to handle multiple tasks simultaneously.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively.

Skills

• Microsoft Office Suite (Word, Excel).
• Customer service skills.
• Organizational skills.
• Attention to detail.
• Problem-solving skills.
• Time management.
• Communication skills.

Benefits

Northmarq offers a highly competitive benefits package including:

• Medical, dental, and vision insurance.
• Paid time off.
• 401K match and an annual discretionary contribution based on business performance.
• Paid parental leave and adoption assistance.
• Education assistance.
• Volunteer paid time off.
• Charitable contribution match.

The salary range for the Loan Operations Coordinator position is $21.00 to $24.00 per hour. This range is a good faith estimate and the actual compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.