Loan Operations Associate I (Collateral) (Danville/Columbia/Richmond)

About the role

The Loan Operations Associate I supports customers' loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business.

Responsibilities

• Works effectively with minimal supervision and is a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other teammates within the team
• Understands assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
• Ensures excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned function
• Provides high degree of professionalism and confidentiality in handling and having access to sensitive information
• Takes accountability for entire process from receipt of work to resolution and closure; provide recommendations on areas of opportunities
• Ensures daily production goals are met and maintains quality
• Participates on assigned projects
• Complies with dual control standards as required
• Identifies risk and escalates concerns through proper channels
• Develops and maintains knowledge of bank products, services, including other lines of business
• Provides quality customer service by answering incoming calls regarding a wide range of questions and inquiries
• Performs basic account maintenance
• Performs basic customer transactions
• Balances OTE transactions
• Ensures CIP/CDD information is updated in the Core when new information is delivered
• Processes loan payoffs
• Manages all incoming and outgoing mail
• Provides pay off letters, loan verifications, and letters of guaranty
• Processes loan file intake activities and prepares for offsite storage
• Processes basic collateral perfection documentation

Qualifications

• High School diploma or equivalent required
• Minimum 1 year of operations or related experience
• Banking/accounting/finance experience preferred
• Experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Able to prioritize tasks and meet deadlines