Loan Officer I

Join our team as a member-focused credit union employee who has a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re a fun place to work, offering competitive pay, professional development, and great benefits.

About the role

We are currently looking for a full-time non-exempt Loan Officer I to join our team. In this role, you will provide an exceptional customer service experience for prospective and current SELCO members who apply for a loan by phone or digital channels. This position reports onsite to the Corporate Headquarters location in Springfield, Oregon and is possibly eligible for a hybrid onsite and remote work arrangement for those who meet the program requirements and once proficiency is reached.

Schedule

The successful candidate will need to be available to work Monday through Friday between the hours of 8am and 6:00pm with some Saturdays 9:45am to 2:15pm.

Pay

Base Salary: The full salary range for the Loan Officer I position is $21.75 to $31.00 per hour, with new hires generally starting between $24.85 to $27.90 per hour, based on relevant knowledge, skills, education, and experience.

Incentives: This position is eligible for monthly incentives that range from $5.00 to $75.00 per sold product/service.

Annual Incentive: All SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Benefits

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Wellness and educational reimbursements
• Employee assistance program
• Discounted rates on select SELCO services

Responsibilities

• Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting suitable SELCO products and services.
• Assist loan applicants including asking and answering questions, gathering information, explaining products and processes, and returning messages.

Requirements

• High school diploma or equivalent.
• At least six (6) months of banking, contact center, or customer service experience.
• Must maintain Active Federal Registration with Nationwide Mortgage Licensing System.
• Must be bondable.

Skills

• Exceptional customer service skills by using the GVAL-HI approach to providing service: Greet people, Value them, Ask how you can help, Listen, Help them, Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).