Loan Officer I

About the role

The primary purpose of this position is to provide excellent member service to current and potential Credit Union members. This is accomplished by providing information on credit union products and services according to credit union policies and procedures and Federal and State rules and regulations.

Responsibilities

• Assists current and potential members with the loan application process by reviewing all available information on the loan application and credit report.
• Collaborates with Dealers and Branches to complete the loan decision process by explaining the loan process and providing necessary documentation.
• Responds to the branches for member requests, problems, concerns and/or directs them to the appropriate person for assistance.
• Provides loan information and guidance on proper loan procedures and loan maintenance to serve our members efficiently.
• Assists with training and procedures on new or changing loan products and systems, providing one-on-one assistance on demand for member service staff assisting member loan requests.
• Cross-selling other products and services by analyzing the members’ financial situation to best anticipate their needs.

Requirements

• Required Education: A four-year high school degree or equivalent.
• Required Experience: 3-5 years’ experience in a financial institution environment with at least 2 years’ experience in the loan decision making process or equivalent education and/or work experience.
• Required Knowledge: Thorough knowledge of lending guidelines and procedures and extensive knowledge of Federal and State government regulations concerning loan products.
• Preferred Knowledge: Extensive knowledge of the indirect lending process and the ability to negotiate with indirect dealers is preferred, as well as extensive knowledge of Credit Union policies and processes.

Skills

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Proficiency with Microsoft Office (includes Word, Excel, Teams and Outlook).
• Excellent organizational skills; documentation formatting, strong attention to detail and accuracy.
• Exceptional written communication skills; including dictation, spelling, and grammar accuracy.
• Excellent oral communication skills; communicate clearly in all situations, and conduct business over the telephone.
• Exhibit strong member service and problem-solving skills.
• Ability to work independently, using personal judgment and problem-solving techniques complete tasks in a timely fashion.
• Capability of working within a team, with other CU departments, and external service providers.

Other Requirements

Flexibility to work additional hours and as needed in the evenings and on Saturdays and Holidays on a rotating schedule.