Loan Officer Assistant

Essential Functions

• Lead to Contract duties:
  • Acting as a primary point of contact for the customer.
  • Aiding the loan officer in appointment setting with prospective and new applicants.
  • Making new lead callbacks within 20 minutes and maintaining a 35% conversion rate from lead to appointment.
  • Setting and confirming appointments for the loan officer.
  • Maintaining and managing various client databases (lead tracker, MyCircle, Zillow, etc.)
  • Sending new clients an online pre-qualification link on behalf of the loan officer.
  • Supporting the loan officer in obtaining an accurate and thorough 1003.
  • Analyzing customer’s credit and financial scenario and determining appropriate loan products.
  • Running credit on loans assigned to the loan officer.
  • Running AUS findings and preparing the Initial Fee Worksheet.
  • Pulling and preparing web applications and other duties, including updating credit reports and AUS findings.
  • Requesting status updates from pre-approved clients and referral sources (weekly calls).
• Contract to Close duties:
  • Monitoring key dates related to loan transactions and responding accordingly.
  • Sending loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; managing the collection of completed documents accordingly.
  • Maintaining customer contact to ensure follow-up of loan application and answering basic customer inquiries while providing quality customer service.
  • Providing support in the collection and preparation of submitting loan applications with supporting documentation to processing.
  • Ordering out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
  • Preparing and submitting loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required.
  • Reviewing CD to ensure fees and cash at closing are consistent with the commitment to the customer.
  • Providing any necessary assistance through the production and underwriting process.
  • Providing status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
  • Answering customer inquiries related to active loans, or loan application status.

Additional Common Duties

• Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
• Pricing loan in accordance with Guild’s policies and communicating fees to the operations team.
• Quoting rates and making commitments regarding locking to the customer.
• Maintaining referral source relationships through quick response time and excellent customer service.
• Preparing and sending thank you cards to referral sources and new clients.
• Collecting supporting documentation from the customer, gathering necessary documentation for pre-approval.
• As a point of contact for the customer and referral source, keeping them informed throughout the process.
• Discussing product features with the customer.

Qualifications

• A high school diploma or equivalent is preferred, along with at least two years of experience in mortgage lending or related field.
• Active MLO licensing required.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
• Strong verbal and written communication skills.
• Basic math skills.
• Ethical, with a commitment to company values.

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Target annual salary: $20.19/hr Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.