Loan Officer Assistant

Position Summary

The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role may perform the Lead to Contract and/or Contract to Close duties.

Essential Functions

• Lead to Contract duties:

  • Aid originator in appointment setting with prospective and new applicants.
    • Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
    • Manage appointments for originator and manage calendar.
    • Administer administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
    • Send new clients online pre-qualification link on behalf of originator.
    • Analyze customer’s credit and financial scenario and determine appropriate loan product(s).
    • Run credit on loans assigned to an originator.
    • Run AUS findings and prepare the Initial Fee Worksheet.
    • Pull and prep web applications and other duties; including updating credit reports and AUS findings.
    • Request status updates from pre-approved clients and referral sources (weekly TBD calls).
  • Manage monthly compliance-approved email marketing to realtors.

• Contract to Close duties:

  • Maintain key dates related to loan transactions and respond accordingly.
  • Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
  • Manage assigned originator's database; tracking active loan(s) and entering data as needed.
  • Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
  • Support in the collection and preparation of submitting loan application with supporting documentation to processing.
  • Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
  • Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
  • Review CD to ensure fees and cash at closing are consistent with commitment to customer.
  • Provide any necessary assistance through production and underwriting process.
  • Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
  • Answer customer inquiries related to active loan, and/or loan application status.
• Additional common duties:
  • Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
  • Pricing loan in accordance with Guild’s policies and communicating fees to operations team.
  • Quoting rates and making commitments regarding locking to customer.
  • Maintain referral source relationships through quick response time and excellent custom service.
  • Prepare and send thank you cards to referral sources and new clients.
  • Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
  • As a point of contact for the customer and referral source, keep them informed throughout the process.
  • Discuss product features with customer.

Qualifications

• Education: High School Diploma or equivalent, required.

• Experience: Minimum two years' experience in Mortgage lending or related field.
• Certifications/Licenses: NMLS required.
• Additional Qualifications: Ability to manage multiple priorities; strong detail orientation and highly organized. Works with a strong sense of urgency and responsiveness. Passionate about delivering excellence in customer service. Demonstrated patience and professionalism when interacting with both internal and external customers. Strong verbal and written communication skills.
• Physical Demands: Work is primarily sedentary; mobility in an office setting. Frequent use of computer keyboard and mouse. Audio/Visual Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Schedules

Work is primarily performed during the business week, Monday - Friday.

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values: Customer Service - Proactive attention to each person, Integrity - Do and say what's right, Respect - Treat others with dignity, Collaboration - Listen and work together, Learning - Seek knowledge and strive for improvement, Excellence – Deliver the unexpected.

Target Salary Range

$17.47 - $29.12