Loan Officer Assistant

About Us

The Heideman Group is a high‑performing mortgage team at Delmar Mortgage (NMLS #243283), serving clients across Missouri, Illinois, and 39+ additional states. We pride ourselves on speed, accuracy, and a client experience that turns borrowers into lifelong referral sources.

The Role

We are seeking an experienced Loan Officer Assistant with prior mortgage industry experience to join our Creve Coeur, MO office. This is not an entry‑level position; you should already understand the mortgage process and be able to manage the details that keep loans moving from application to closing.

Core Responsibilities

• Manage loan files from application through closing, ensuring documentation is complete and accurate.
• Communicate with borrowers, real estate agents, referral partners, and processors to collect and track required documentation.
• Review income, asset, and credit documentation for completeness prior to submission.
• Keep loan files organized and on schedule, proactively flagging anything that could delay closing.
• Prepare and send approval letters and other client‑facing communications.
• Coordinate with processing, underwriting, and closing teams to resolve conditions quickly.
• Maintain CRM/pipeline data accurately and keep loan officers updated on file status.
• Support marketing and follow‑up efforts with past clients and referral partners as needed.

Required Qualifications

• Prior experience as a Loan Officer Assistant or in a similar mortgage support role.
• Working knowledge of loan programs (Conventional, FHA, VA, USDA) and the mortgage process from application to close.
• Familiarity with loan origination systems and standard mortgage documentation and terminology.
• Strong written and verbal communication skills.
• High attention to detail and comfort managing multiple files simultaneously.
• Willingness to work in our Creve Coeur, MO office.

What Makes Someone Great on Our Team

• Problem‑solver: proactively checks guidelines and proposes solutions before escalating.
• Self‑directed: anticipates next steps and acts ahead of schedule.
• Calm under pressure: stays level‑headed, prioritizes tasks, and keeps moving during challenging closings.
• Ownership mentality: treats every file as if it bears their name.
• Team‑first attitude: generous with help, quick to communicate, and easy to work with under deadline pressure.
• Coachable but confident: accepts feedback while exercising good judgment when guidance isn’t explicit.
• Client‑focused: understands each file represents a family awaiting approval and treats it accordingly.

Why Join Us

• Work alongside an experienced, established mortgage team with a strong referral network.
• Clear processes and support with real autonomy to own your files.
• Opportunity to grow within a respected, high‑volume mortgage practice.

Location: Creve Coeur, MO (in‑office)  |  Job Type: Full‑Time