Loan Officer, AACU Lending Solutions

About the role

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This job is a member of the Lending Solutions team within the American Airlines Credit Union. The role is responsible for working directly with American Airlines Credit Union members to make the lending experience the best it can be. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Responsibilities

• Answer a high volume of calls in the Phone Loan Department
• Process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs
• Exercise lending authority to correctly handle all loan requests, including but not limited to consumer loans
• Create and promote positive name recognition for the Credit Union
• Work with branch/department managers and staff to identify and leverage cross-selling opportunities
• Research member inquiries and provide solutions as required in a timely manner
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
• Foster a culture that promotes teamwork, service excellence and relationship building
• Handle the responsibilities of a Loan Processor as needed
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Requirements

Minimum Qualifications- Education & Prior Job Experience: High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience: Bachelor's degree in Business, Finance, or related area, or equivalent financial services experience; Lending experience in a credit union, bank or finance company; Experience in a sales-culture environment

Skills

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent member and customer service skills
• Skilled in above-average professional telephone skills
• Knowledge of Synapsys, LINK and Episys systems and understanding of pay stubs, tax returns, purchase orders for vehicles, and credit reports
• Ability to perform in