Loan Modification Associate

Required Qualifications

• High School Diploma or equivalent
• 2–4 years of experience in loan servicing, collections, auto finance, or financial operations
• Experience handling loan modifications, restructuring, or hardship programs is preferred
• Strong knowledge of loan servicing systems and processes

Loan Modification Processing

• Review and evaluate loan modification requests and supporting documentation
• Assess eligibility based on established guidelines, policies, and risk parameters
• Process approved modifications including term extensions, payment deferrals, interest rate adjustments, or restructures
• Ensure timely and accurate updating of loan servicing systems

Documentation & Compliance

• Verify completeness and accuracy of borrower documentation (income proof, hardship details, etc.)
• Ensure all modifications are compliant with internal policies and applicable regulatory requirements
• Maintain detailed records of modifications, decisions, and approvals for audit purposes
• Support internal and external audits by providing required documentation and reports

Data Management & System Updates

• Accurately input and maintain loan data in servicing platforms
• Perform quality checks and reconciliations to ensure data integrity
• Identify discrepancies and resolve issues proactively

Collaboration & Support

• Work closely with customer service, collections, and underwriting teams to facilitate loan modifications
• Provide back-office support for escalations and exception requests
• Participate in process improvements and workflow enhancements

Employee Benefits Summary

• TCS Employee Benefits Summary
• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
• Salary Range: $44,000 - $48,000 per year