Loan Modification Associate

About the role

The Back Office Loan Modification Specialist reviews, processes, and implements loan modification requests for auto finance customers experiencing financial hardship. This non-customer-facing role ensures modifications comply with company policies, regulatory requirements, and customer agreements while maintaining data accuracy and operational efficiency.

Responsibilities

• Review and evaluate loan modification requests and supporting documentation.
• Assess eligibility based on established guidelines, policies, and risk parameters.
• Process approved modifications including term extensions, payment deferrals, interest rate adjustments, or restructures.
• Ensure timely and accurate updating of loan servicing systems.
• Verify completeness and accuracy of borrower documentation (income proof, hardship details, etc.).
• Ensure all modifications are compliant with internal policies and applicable regulatory requirements.
• Maintain detailed records of modifications, decisions, and approvals for audit purposes.
• Support internal and external audits by providing required documentation and reports.
• Accurately input and maintain loan data in servicing platforms.
• Perform quality checks and reconciliations to ensure data integrity.
• Identify discrepancies and resolve issues proactively.
• Work closely with customer service, collections, and underwriting teams to facilitate loan modifications.
• Provide back-office support for escalations and exception requests.
• Participate in process improvements and workflow enhancements.

Requirements

• High School Diploma or equivalent.
• 2–4 years of experience in loan servicing, collections, auto finance, or financial operations.
• Experience handling loan modifications, restructuring, or hardship programs is preferred.
• Strong knowledge of loan servicing systems and processes.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Pay

$46,000 - $52,000 per year