Loan Closer

Mascoma Bank is seeking a Loan Closer to join our Mortgage Lending team. This role ensures a great final experience in the loan process by coordinating with multiple parties to deliver complete and compliant loans.

Responsibilities

• Participates in and contributes to teamwork within the organization.
• Schedules closings and prepares closing documents for Residential Mortgages.
• Demonstrates thorough knowledge of regulations and procedures specific to the settlement of Residential Real Estate Transactions, including TRID, rescission, Secondary Market, Flood, and escrow.
• Ensures documentation complies with regulatory guidelines, bank policy, and standards.
• Reviews loans for accuracy, completeness, and compliance as outlined by loan policy, MB online Origination manual, Secondary Market guide, Processing manual, and Regulators.
• Utilizes automated underwriting system, Loan Product Advisor, and re-submits loans as outlined in the MB Origination manual.
• Works closely with underwriting, Lenders, Lender Assistants, and third-party vendors to resolve issues during the process.
• Reviews reports for pending loans to ensure accuracy and timely follow-up for all outstanding tracking items.
• Tracks conditions in LOS and reviews documentation to ensure it meets guidelines.
• Assists co-workers and interacts with customers, loan processing, and third parties (e.g., realtors, attorneys, insurance agents) throughout the closing process.
• Maintains Closing/Post Closing procedure manuals.
• Assists in troubleshooting and resolving closing and quality control issues with Settlement Agents, Customers, Realtors, Loan Servicing, Secondary Market, and Closing Staff.

Requirements

• High school diploma or equivalent.
• Two years of lending or job-related experience, or two years of overall banking experience.
• Working knowledge of computers and strong typing skills.
• Proficiency with numbers; clear and articulate communication (verbal and written); strong customer service ethic; ability to work independently, set priorities, and display initiative.
• Ability to maintain confidentiality and work collaboratively with co-workers and superiors.
• Professional appearance consistent with Mascoma Bank’s appearance policy.

Core Competencies

• Interpersonal Skills: Relating openly and comfortably with diverse groups.
• Being Resilient: Rebounding from setbacks and adversity.
• Customer Experience: Building strong relationships and delivering customer-centric solutions.
• Instills Trust: Gaining confidence through honesty, integrity, and authenticity.
• Communicates Effectively: Clear communication tailored to different audiences.
• Improves Continuously: Adapting and committing to new ways of doing things with a continuous improvement mindset.
• Action Oriented: Acting on opportunities and challenges with urgency and enthusiasm.
• Self-Leadership: Seeking direction and support to grow and be challenged.
• Courage: Addressing difficult issues and providing feedback to improve results.

Location

This is a hybrid position within the Upper Valley of VT and NH, with an expectation of 1-2 days per week on-site at our White River Junction, VT Operations Center.

Benefits

• Competitive compensation.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions after one year of service.
• Generous PTO starting at 22 days per year, plus 11 paid holidays and 16 hours of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown.
• Career development and internal mentorship.

Pay

$23.00 - $25.29/hour.

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings. These screenings are conducted in accordance with applicable laws and industry regulations. A record on a background or credit report does not automatically disqualify you; results are evaluated on a case-by-case basis.