Loan Assistant

About the role

At SouthState, we combine personal relationships with forward-thinking solutions. As a Loan Assistant II, you will play a critical role with the deal team managing simple and semi-complex commercial loans and basic to semi-complex client relationships. You will ensure the accuracy and uniformity of all loan documents to minimize risk to the Bank and assist with loan issue investigations and resolution. This position requires a solid understanding of loan products and procedures, making it ideal for candidates with prior experience in loan processing and customer service within the commercial lending industry.

Responsibilities

• Assist in tracking and management of the loan pipeline, loan maturities, uninsured reports, and past dues reports, ensuring timely processing and adherence to deadlines.
• Prioritize tasks effectively to meet processing goals and customer expectations.
• Provide back-up support to other Loan Assistants to cover PTO requests and absences.
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines to ensure compliance.
• Collect and organize all necessary documentation from borrowers, such as income verification, credit reports, and identification.
• Input data into loan processing systems accurately and efficiently.
• Order title searches, UCC searches, appraisals, and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents, and clients.
• Initiate the disbursement of closing funds and issue loan proceeds via checks and/or wires.
• Review closed and funded loans for document completion, ensuring loans are booked in a timely and accurate manner.
• Contact settlement agents, register of deeds, and title insurance agencies to obtain post-purchase documentation as necessary.
• Maintain a tickler system on any outstanding post-closing documentation (collateral and exception monitoring) and report on status during weekly meetings.
• Maintain clear and effective communication with an increased number of lenders (up to 2-3) and other stakeholders throughout the loan process.
• Provide exceptional client service by offering assistance and responding to questions and requests for information.
• Notify clients of any issues or discrepancies that may arise and assist in resolving them.
• Advocate our culture by providing prompt, efficient, and exceptional customer service.
• Build internal and external relationships with customers.
• Demonstrate a commitment to the Company’s core values: building trust, fostering lasting relationships, and pursuing excellence.
• Ensure confidentiality of all sensitive material and matters, directing documents to the appropriate parties, obtaining approvals as necessary, and ensuring deadlines are met.
• Adhere to compliance, security, and internal guidelines and requirements for the position and applicable compliance and consumer protection regulations, preventing fraud and protecting customer assets.
• Participate with community organizations and in community projects.
• Actively participate in learning and development for continued personal and professional growth.

Requirements

• 3-4 years of experience in commercial lending documentation.
• 3-4 years of Loan Assistant I or comparable experience.
• Excellent time management, organizational skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and loan processing systems.
• Ability to prioritize tasks, think and work independently.
• Ability to exercise good judgment to analyze and problem-solve situations that arise.
• Ability to exercise personal and professional responsibility and work with limited direction.

Qualifications

• A high school diploma or equivalent is required.
• Bachelor’s degree or additional coursework in banking, finance, or lending is an asset.

Work Environment

• This position could be in a cubicle or private office environment that may be loud throughout the day.
• For telecommuting roles (hybrid or 100% full-time), a secure home office environment free from background noise and distractions is required, along with a reliable private internet connection (cable or fiber preferred).
• Must be able to effectively access and interpret information on computer screens, documents, and reports, with a significant amount of time spent in front of a computer (sitting or standing).

Travel

Travel may be required to meet with lenders and/or clients, attend all-hands meetings, career development, site visits, or acquisition/merger support.

Work Location: 110 East Boulevard, Charlotte, North Carolina 28203