Loan Application Analyst

About the role

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day.

Responsibilities

• Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns.
• Absorb and provide product knowledge to assist members via email or other communication channels as needed.
• Call members to inform them about new products, services, and policies.
• Provide information on loan options, terms, and conditions.
• Guide members through troubleshooting, navigating the company website, or using products/services.
• Evaluate loan applications, verifying information provided by applicants.
• Determine risks associated with lending to members based on their credit history and financial status.
• Review file documentation for completeness and accuracy.
• Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial.
• De-escalate situations involving dissatisfied members, offering patient assistance and support.
• Handle member complaints professionally and efficiently.
• Assist in training new employees, ensuring they understand policies.
• Collaborate with other departments to improve overall service.
• Maintain a focus on call quality while meeting quantity goals.
• Efficiently manage call time without compromising the quality of interactions.
• Make a predetermined number of outbound calls per hour, as outlined by management.

Requirements

• High School Diploma (Required)
• Any equivalent combination of experience and education

Qualifications

• Not specified

Skills

• Excellent communication skills
• Product knowledge
• Customer service orientation
• Conflict resolution
• Training and collaboration

Benefits

• Day off: Either Wednesday or Thursday
• Schedule: Monday - Friday 9:00am – 5:00pm. Every Saturday: 8:00 am – 4:00pm

Pay

• Not specified

Schedule

• Monday - Friday 9:00am – 5:00pm
• Every Saturday: 8:00 am – 4:00pm
• Day off: Either Wednesday or Thursday