Loan and Member Services Representative I - Patchogue

About the role

The LMS I contributes to the success of the branch by delivering exceptional member experiences, fostering long-lasting relationships, and using financial knowledge to offer thoughtful solutions to address member needs.

Responsibilities

• Meet with members in person or over the phone to uncover financial needs, tailor products and services, share product knowledge, resolve member issues, and process all financial transactions with accuracy and efficiency.
• Partner with Specialists (FA’s, MLO’s and Business Banking RM’s) to connect members with experts for specialized financial needs.
• Effectively process transactions by utilizing FourLeaf systems in accordance with established policies and procedures.
• Audit and identify the best possible lending product for members.
• Perform all financial transactions including teller transactions such as processing Speed Deposit and Night Drop transactions, if applicable.
• Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements.
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
• Communicate with members to share knowledge and information such as marketing promotions and services provided by business partners.
• Educate and assist members with technology and self-service options to enhance the omnichannel experience that meets their banking needs.
• Welcome members, check in members waiting for platform services, and assist to ensure that the teller and drive-up traffic is managed with limited wait times.
• Support the branch by participating in opening/closing procedures, daily reports, audit tasks, and dual control.
• Maintain controls, reconciliations, and reports as needed or required.
• Stay abreast and adhere to policies, procedures, and banking regulations.
• Identify emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
• Participate in the overall success of the individual, branch, region, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.
• Continually enhance sales conversations to obtain member relationships to drive deposits and loans.

Requirements

• High School Diploma or GED.
• 1+ year of customer service and sales experience.
• Licenses: NYS Notary Public within 6 months, National Mortgage Licensing System within 3 months.
• Computer Skills: PC, Windows, and Internet proficiency.

Qualifications

• Ability to communicate with members to share knowledge and information such as marketing promotions and services provided by business partners.
• Ability to educate and assist members with technology and self-service options to enhance the omnichannel experience that meets their banking needs.
• Ability to welcome members, check in members waiting for platform services, and assist to ensure that the teller and drive-up traffic is managed with limited wait times.
• Ability to participate in opening/closing procedures, daily reports, audit tasks, and dual control.
• Ability to maintain controls, reconciliations, and reports as needed or required.
• Ability to stay abreast and adhere to policies, procedures, and banking regulations.
• Ability to identify emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Ability to comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.

Skills

• Customer Service
• Sales
• Financial Knowledge
• Technology Proficiency

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.

Pay

The estimated salary for this role is $21.78 - $25.59 per hour.

Schedule

Hours may vary based on branch needs.

What Sets Us Apart?

• Competitive 401(k) plan
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals. We are proud to be an award-winning place to work!

Additional Information

• Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.
• We are an integral community partner through our charitable giving and community development programs in New York and beyond.