Loan Advisor Sr - CA

Work From Home, CA 94203

About the role

The Loan Advisor Sr will proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. Interview new and existing customers to determine their loan needs and advise those customers of appropriate products, terms, and pricing while gathering any additional required data. Generate complete mortgage applications, ensure appropriate procedures and policies are followed, and meet sales goals and objectives.

Responsibilities

• Originate mortgage loans that meet Flagstar Bank credit and underwriting requirements.
• Perform all origination tasks in accordance with industry and regulatory guidelines and requirements.
• Achieve sales and referral goals by developing a one-of-a-kind customer experience.
• Refer clients to other Flagstar business partners so that they may explore obtaining additional financial products and services that Flagstar offers (e.g., retail banking products, investments, commercial services).
• Market to and manage referral relationships, including realtors, builders, professional, and personal contacts.
• Participate in business-related development opportunities and community efforts to promote home ownership.
• Proactively seek ways to develop and expand customer relationships to achieve branch and personal goals.
• Provide status updates and assist processing with the collection of any trailing borrower documentation needed to complete loan processing and closing.
• Attend Flagstar required production meetings.
• Attend and complete all Flagstar and industry-required training.
• Actively participate in opportunities to expand knowledge, influencing, and interpersonal skills.
• Ensure compliance with applicable federal, state, and local laws and regulations.
• Complete all required compliance training.
• Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures.
• Take responsibility to keep up to date with changing regulations and policies.
• Use independent judgment and discretion to make decisions.
• Analyze and resolve problems.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and standards linked to the job and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School diploma or equivalent (GED, HiSET, TASC) or foreign equivalent.
• Minimum 2+ years of demonstrated networking and/or referral sales experience.

Preferred Qualifications

• Experience in a self-generated/self-sourced sales environment.
• Mortgage industry experience.

Skills

• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Demonstrates poise, tact, and professionalism.
• Strong organizational skills with attention to detail.
• Ability to work with minimal supervision.
• Strong computer skills, including experience with MS applications.
• Ability to work flexible and varying work schedules.
• Strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying the importance of effective relationships with customers and stakeholders.

Physical Demands

No unusual physical exertion is involved.

Pay

Pay Range: $16.90 - $22.00 per hour

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information about benefits.