Loan Advisor (Part Time)

About the role

Collect past due payments and negotiate payment plans while maintaining positive relationships with customers. Create long-term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals. Make inbound and outbound contact with customers regarding past-due balances (generally 1–60 days). Educate, negotiate with, and build relationships with customers to influence them to make needed payments.

Responsibilities

• Effectively navigate multiple systems to review account information, process payments, and accurately notate accounts regarding contact.
• Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
• Contact, or attempt contact with, customers who are delinquent.
• Monitor and ensure regular follow-up on all loan repayment agreements and analyze all customer accounts.
• Oversee all overdue accounts with the help of automated systems and computers.
• Assist customers with debt repayment plans, including modifications and deferments.
• Listen to customers’ stories and determine if debt can be collected.
• Utilize computer systems to handle skip tracing.
• Maintain positive working relationships with the Loan Servicing team.

Knowledge, Skills and Abilities

• You’ll know or quickly learn the ins and outs of the Fair Debt Collections Practices Act, so every customer conversation stays compliant and above board.
• You’re coachable — you take training and feedback in stride and roll with changes to process, scripts, or call flow without missing a beat.
• You handle sensitive customer and account information with discretion and care.
• You’re a natural negotiator, comfortable walking customers through their options and finding solutions that work for everyone.
• You stay cool under pressure, bringing patience and empathy to every call — even the tough ones.
• You’re motivated by goals and take pride in hitting your monthly Collection, Call Time, and Quality Assurance targets.

Requirements

• High School Diploma or GED
• 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
• Contact center experience in the financial services industry preferred
• Ability to pass a drug test and background check

Benefits

• Full medical/dental/vision
• 401(k)
• Tuition reimbursement
• Wellness program
• Competitive pay
• Game room
• In-house gym
• Social events
• Employee rewards
• PTO for full- and part-time employees