Loan Administrator

About the role

The Loan Administrator provides support to the department by interfacing between the loan officer and credit administration, as well as other departments, to assist in loan processing and servicing activities, reports, special projects, file maintenance, and other administrative duties. This position enhances the timely origination and proper maintenance of the loan portfolio while improving customer service quality. The role ensures compliance with all bank policies, procedures, and applicable state and federal banking regulations, maintaining the confidentiality and security of all loans being processed.

Responsibilities

• Book and disburse new loans, renewals, and modifications to the core system, ensuring proper processing of information.
• Process documents for titles and mortgage recordings, conduct follow-up, and release liens as requested.
• Prepare daily and monthly settlement reports with loan-related vendors (e.g., insurance companies, SBA, Freddie Mac).
• Research and resolve exception reports and perform file maintenance.
• Maintain escrow accounts to ensure accuracy of balances and timely payment of taxes and insurance; conduct escrow analysis.
• Track and follow up on incoming recordable documents.
• Maintain loan files according to procedure and monitor working loan files to ensure proper documents are obtained.
• Answer telephone calls, record messages, type correspondence, prepare reports, committee memorandums, management reports, and credit file documentation.
• Respond to customer inquiries by phone and in person, assisting with their needs.
• Track, process, and report on Skip-a-Pay campaigns or other special offers.

Requirements

• High School diploma or equivalent required; Associate’s degree from a two-year college or university preferred.
• Three or more years of related experience and/or training, or an equivalent combination of education and experience.
• Work-related experience should include a background in lending, operations, and customer service skills.
• Educational experience through in-house training, formal schooling, or financial industry-related curriculum applicable to the financial industry.
• Proficient in computer terminal and personal computer operation, including mainframe systems, word processing, and spreadsheet software.
• Strong math skills, including calculating interest, commissions, proportions, and percentages, balancing accounts, and interpreting bar graphs.
• Excellent oral, written, and interpersonal communication skills to carry out instructions, interpret documents, and write reports.
• Ability to handle complex problems involving multiple facets and variables in non-standardized situations.
• Strong organizational and time management skills, with the ability to work with minimal supervision.
• Current driver’s license and a vehicle with appropriate insurance coverage if required for assigned duties.

Benefits

• Competitive compensation with a rewarding incentive program.
• Paid Time Off (PTO).
• 401(k) retirement savings plan.
• Employee Assistance Program (EAP).
• Ongoing training and development opportunities.
• Medical, dental, and vision benefits for full-time and part-time associates.