Loan Adjuster II

About the role

Collects on loans of all stages of delinquency made by the Credit Union where timely payments are not being received. Communicates with Members using advanced skills to identify the true cause of non-payment and provides a personalized options to each Member. Works on all delinquency stages through inbound/out-bound calling, letters, and other approved methods, collects past due payments and/or negotiates payment arrangements or repayment plans to resolve delinquent loans or negative shares by identifying reason for delinquency and offering appropriate options to Members.

Responsibilities

• Documents all conversations and collections activity in collection systems.
• May be responsible for funding of workout loans or working collections reports, such as the available money letter report.
• Maintains adherence to all federal and state regulations and credit union policies.
• Performs file maintenance of delinquent accounts to reflect agreed upon collection activities.
• Processes adjustments to Member loans as needed, including but not limited to, due date changes, opening/closing lines of credit, closing negative accounts, and payment plan maintenance.
• Recommends Members with delinquent accounts for work out loans, deferments, reages, reduced payments, repossession and charge-off.
• Refers complex situations to the appropriate resources to ensure timely resolution.
• May provide suggestions for streamlining departmental and credit union operations.
• When assigned helps to complete projects and reports related to the department.
• May perform more advanced research and analysis on accounts, may skip trace and perform asset searches.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.

Qualifications

• High School Diploma or GED required
• 3-5 years of previous related experience required
• Previous financial institution or credit union experience preferred

Knowledge, Skills, And Abilities

• Knowledge of bankruptcy laws, FDCPA, TCPA and SCRA
• Excellent verbal and written skills
• Uses active listening skills to determine the Member’s hardship and provides appropriate solution
• Ability to multi-task
• Intermediate computer and typing skills
• Experience with inbound/outbound phone system preferred
• Conflict resolution and negotiation skills

Pay

Pay Range: $22.00 - $31.90

Schedule

Scheduled Weekly Hours: 40