Loading Dock Manager

About the role

The Loading Dock Manager oversees all logistics related to the hotel’s loading dock, receiving, and distribution operations including group load-in and load-out activities. This role ensures that all inbound and outbound deliveries are managed safely, efficiently, and in strict adherence to the hotel’s policies, luxury service standards, and security protocols. As a key leader in the back-of-house operations, the Loading Dock Manager acts as the central point of coordination between vendors, Purchasing, Security, Engineering, Housekeeping, Food & Beverage, Spa, and all operational departments. This role maintains the highest levels of organization, accuracy, cleanliness, and safety to support seamless hotel operations.

Responsibilities

• Manage daily operations of the loading dock, ensuring safe, orderly, and controlled access at all times.
• Oversee the receiving of all hotel goods: OS&E, F&B non-food items, linens, amenities, spa products, engineering parts, retail merchandise, and packages.
• Ensure perishable items are immediately routed to proper storage areas upon receipt (e.g., refrigerated, frozen).
• Enforce proper scheduling for vendor deliveries to prevent congestion and ensure efficient flow.
• Serve as the dock’s main point of contact for all vendors, delivery drivers, and service partners.
• Confirm vendor compliance with hotel protocols, including ID requirements, safety rules, and traffic flow.
• Work closely with Purchasing on delivery issues, backorders, damaged items, or discrepancies.
• Assist with group load-in and load-out coordination.
• Coordinate prompt distribution of OS&E and non-perishable goods to the correct departments.
• Oversee logging and secure movement of equipment and high-value goods throughout the property.
• Communicate with all departments for delivery and pickup of OS&E.
• Enforce safety standards, including PPE requirements, equipment handling procedures, and emergency protocols.
• Maintain secure access control in partnership with Security and follow proper contractor/vendor sign-in procedures.
• Ensure compliance with hotel policies, local regulations, fire codes, and food safety standards.
• Document all incidents, delivery issues, or policy violations and report to Director of Purchasing.
• Maintain an impeccably clean, clutter-free, and well-organized loading dock and receiving area that reflects five-star hotel standards.
• Oversee daily cleaning checklists and waste/recycling management processes including power washing and grease traps.
• Monitor equipment (pallet jacks, lifts, carts) and coordinate maintenance or repairs.
• Maintain company vans and trucks, including monitoring registration, insurance, fuel levels, tire pressure, and fluid levels.
• Coordinate maintenance and mechanic visits as needed