Dock Manager

About the role

At Day & Ross, we're committed to excellence—and you belong here. As a Dock Supervisor, you will lead a team of Dock Workers and Agency Associates to ensure efficient operations, on-time deliveries, and the highest standards of safety and service. This role is integral to achieving company objectives through accountability, results-driven leadership, and effective problem-solving.

Responsibilities

• Provide daily guidance, motivation, and direction to Dock Workers (including employees and agency workers) to achieve operational goals for the terminal.
• Escalate issues such as poor performance, inappropriate behavior, absenteeism, etc., to the Operations Manager for prompt resolution.
• Ensure compliance with OSHA, company, and customer safety protocols and requirements.
• Work with the Operations Manager to track and analyze monthly performance statistics for the dock.

Qualifications

• Minimum 3 years’ experience in transportation or warehouse operations, with preference for dock operations.
• Proven leadership experience in transportation or related industry is a strong asset.
• Advanced verbal communication skills (English and Spanish are both an asset).
• Strong computer proficiency: MS Word, Excel, Outlook, web-based applications, RF scanners; TMW experience is a strong asset.
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc.

Skills

• Minimum 3 years’ experience in transportation or warehouse operations, with preference for dock operations.
• Proven leadership experience in transportation or related industry is a strong asset.
• Advanced verbal communication skills (English and Spanish are both an asset).
• Strong computer proficiency: MS Word, Excel, Outlook, web-based applications, RF scanners; TMW experience is a strong asset.
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics. We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited. As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.