Load Management Solutions Leader - West Region

Eaton's Electrical Engineering Services & Solutions (EESS) division is seeking a dynamic Load Management Solutions Leader to champion our Smart Grid portfolio within the Utility Digital Solutions (UDS) organization. This highly visible leadership role combines strategic vision with hands-on customer engagement, empowering utilities to accelerate grid modernization, enhance reliability, and drive digital transformation. You will serve as a trusted advisor to a diverse customer base, including Public Power organizations (municipalities and cooperatives) and Investor-Owned Utilities (IOUs). This is a remote position for candidates residing in New Mexico, Idaho, Arizona, Colorado, Nevada, or Utah, with approximately 50% travel required throughout the Western region to support customer engagement and business growth initiatives.

About the Role

This role works at the intersection of technology, innovation, and customer success, partnering closely with utility leaders and Eaton's cross-functional ecosystem to identify challenges, uncover opportunities, and deliver impactful Smart Grid solutions that create measurable business value.

Responsibilities

• Provide expertise to assist assigned customers in making decisions to properly utilize the system to achieve their expected value and meet their Demand Response goals.
• Serve as lead load management consultant for our largest utility customers in the region.
• Act as a major channel of Voice of Customer into Product Development.
• Maintain collaborative SME relationships with Sales, Marketing, Engineering, and Services teams.
• Advise customers on best practices for communication network rollout and maintenance, including continuous improvement of RF Mesh Infrastructure, gateways, relays, and meters.
• Analyze network health and implement optimization strategies that may impact demand response systems.
• Advise and support on-the-ground activities for regionally assigned utility customers to restore or maintain system performance to SLA levels.
• Track on-the-ground issues and risks for selected regional customers and provide a channel of escalation into Eaton for corrective actions to ensure system health and customer relationship.
• Serve as the highest level of technical escalation available for Load Management technical problems within UDS before Engineering becomes involved.
• Coordinate with project managers at a program level for deployment projects in the region.
• Own industry and 3rd party relationships that impact or directly serve key regional customers for this product line (e.g., PacifiCorp DR program staff, Cache Valley Electric, Franklin Energy).
• Ensure Eaton’s Support, Engineering, and Operations teams are meeting customer SLAs.

Qualifications

Basic Qualifications:

• Bachelor's degree from an accredited institution.
• 5+ years of engineering, product marketing, operations, or product sales in the electrical industry.
• Must reside within New Mexico, Idaho, Arizona, Colorado, Nevada, or Utah (Active-Duty Military Service member candidates exempt from geographical limitation).
• No relocation offered for this role.

Preferred Qualifications:

• Electrical Engineering or similar Engineering background.
• Specific experience with Electrical Utility equipment and practices, particularly in Load Management.
• Experience with Radio Frequency and Cellular Communications Systems.
• Experience with Communications Hardware, Firmware, and Enterprise Software systems.
• Proven skills in teamwork, time management, customer service, and ability to multi-task in an interrupt-based environment.
• Strong understanding of controls development processes, communication protocols, cybersecurity requirements, software and solutions, and agile program management processes.

Skills

• Prior business experience with the utility industry, specifically in Demand Response, Demand Management, and/or Advanced Metering Infrastructure (AMI) programs and products preferred.
• Hands-on technical experience with utility systems, including Grid Automation, AMI, and Demand Response software and/or hardware.
• Strong leadership and customer relationship skills with a track record of successful customer outcomes.
• Excellent strategic thinking, analytical, problem-solving, and business modeling skills with the ability to use data to drive decision-making.
• Ability to thrive in a complex utility environment.
• Excellent communication and interpersonal skills with the ability to influence and persuade.
• Curious learner with an entrepreneurial spirit and relentless drive to experiment and explore innovative possibilities.
• Ability to work outdoors and lift up to 35 lbs safely.
• Ability to drive extended distances as business requires.

Pay

The expected annual salary range for this role is $97,000 - $143,000. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.