Load Management Solutions Leader - West Region

About the role

Eaton's Electrical Engineering Services & Solutions (EESS) division is seeking a dynamic Load Management Solutions Leader to champion our Smart Grid portfolio within the Utility Digital Solutions (UDS) organization. This role combines strategic vision with hands-on customer engagement, empowering utilities to accelerate grid modernization, enhance reliability, and drive digital transformation.

Responsibilities

• Provide expertise to assist assigned customers in making decisions to properly utilize the system to achieve their expected value and to meet their Demand Response goals.
• Support our largest utility customers in the region as a lead load management consultant.
• Major channel of Voice of Customer into Product Development.
• Collaborate with Sales, Marketing, Engineering, and Services as a Subject Matter Expert (SME).
• Advise customers on best practices for communication network rollout and maintenance, including continuous improvement of RF Mesh Infrastructure, gateway, relays, and meters.
• Analyze network health and implement optimization strategies that may impact demand response systems.
• Advises and supports on-ground activity local to regionally assigned utility customers if needed to restore or maintain system performance to Service Level Agreements (SLA) levels.
• Track on-the-ground issues and risks for selected regional customers and provide a channel of escalation into Eaton for corrective actions as necessary to the health of the system and customer relationship.
• Represent the highest level of technical escalation available for Load Management technical problems within UDS before Engineering becomes involved.
• Coordinate with project managers at a program level for deployment projects in the region.
• Own industry and third-party relationships that impact or directly serve key regional customers for this product line, such as PacifiCorp DR program staff in Salt Lake City and Portland, as well as their contractors, Cache Valley Electric that facilitates maintenance aspects, and Franklin Energy that facilitates end-user recruitment and DR device installation.
• Help ensure that Eaton’s Support, Engineering, and Operations teams are doing what is needed to ensure customer SLAs are met.

Qualifications

• Basic Qualifications:
• Bachelor's degree from an accredited institution.
• 5+ years of engineering, product marketing, operations, or product sales in the electrical industry.
• Preferred Qualifications:
• Electrical Engineering or similar Engineering background.
• Specific experience with Electrical Utility equipment and practices, particularly in the area of Load Management.
• Experience with Radio Frequency and Cellular Communications Systems.
• Experience with Communications Hardware, Firmware, and Enterprise Software systems.
• Skills:
• Prior business experience with utility industry, specifically in the areas of Demand Response, Demand Management, and/or Advanced Metering Infrastructure (AMI) programs and products preferred.
• Hands-on technical experience with utility systems, including Grid Automation, AMI, and Demand Response software and/or hardware.
• Strong leadership and customer relationship skills with a track record of successful customer outcomes.
• Excellent strategic thinking, analytical, problem-solving, and business modeling skills with ability to use data to drive decision-making.
• Ability to thrive in a complex utility environment.
• Excellent communication and interpersonal skills with ability to influence and persuade.
• Curious learner with an entrepreneurial spirit that has relentless drive to experiment and explore innovative possibilities.

Benefits

Details on benefits are provided in the link: Eaton Benefits Overview.