Load Balancing Engineer

About the role

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors.

Responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• This position may require relocation and/or travel to work/project location
• All applicants authorized to work in the United States are encouraged to apply

Required skills

• Experience supporting and administering F5 Load Balancer environments
• Hands-on experience with F5 LTM and GTM
• Knowledge of DNS, TCP/IP, HTTPS, SSL, and load balancing concepts
• Experience with application traffic management, troubleshooting, and performance optimization
• Ability to implement upgrades, patches, and configuration changes
• Experience creating implementation plans, testing, and supporting production deployments
• Strong troubleshooting and problem-solving skills in complex network environments
• Experience working with security controls and SSL certificate management
• Knowledge of F5 iControl API and application integrations
• Ability to collaborate with engineering, operations, and application teams

Preferred skills

• F5 APM and ASM experience
• AVI / VMware Load Balancer experience
• Python or Bash scripting
• Knowledge of BGP and advanced routing concepts
• Experience with F5 Web Accelerator
• CCNP or F5 201 certification
• Understanding of ITIL processes
• Experience with automation and infrastructure-as-code tools

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off