LOA Administrator

Hybrid work arrangement, requiring 3 office days weekly from an Acosta Group hub in Dallas, TX; Jacksonville, FL; St. Louis, MO; or Charlotte, NC.

Responsibilities

• Review PLOA and ADA claims to determine eligibility, certification in compliance with state and federal regulations, review medical documentation to determine validity of clinical information, and to determine medical necessity.
• Ensure coordination of efforts at each stage in the LOA process including the Return to Work process and Accommodation requests.
• Identify action plan; manage Return to Work process; and make timely case decisions.
• Communicate decisions and on-going expectations with claimants and supervisors.
• Main contact for disability and ADA carriers, as well as physicians, associates, supervisors, and HRBPs.
• Educate and train the field on LOA process to ensure compliance.
• Track and code documentation in accordance with internal workflow processes.
• Stay abreast of related regulatory policies.

Requirements

• Associate’s degree in relevant field of study (or three years of relevant work experience).
• Two (2)+ years disability management and/or FMLA administration experience required.
• CCM, RN, or BSN certification with combination of Case Management experience preferred.
• Human Resources experience and ADA knowledge preferred.

Skills

• Strong knowledge of leave of absence.
• Critical Thinking.
• Self-Starter.
• Ability to identify basic problems, analyze information, and draw valid conclusions/resolution.
• Written and verbal communication skills.
• Multi-task and manage multiple projects.
• Work independently in a fast-paced environment with changing priorities.
• Demonstrated ability to deal with confidential information.
• Problem solving, time management, and priority setting skills.
• Strong computer and customer service skills.

About Us

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing. We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.