(LMS) Technical Trainer

JOB SUMMARY

The Technical Trainer is responsible for designing, developing, and delivering technical training programs that support employee onboarding, professional development, system adoption, and operational excellence. This role partners with department leaders and subject matter experts to identify training needs, create engaging learning materials, and facilitate training sessions that improve employee knowledge, performance, and productivity.

DUTIES & RESPONSIBILITIES

• Create and maintain training materials, including presentations, guides, job aids, videos, and e-learning content.
• Facilitate instructor-led, virtual, and on-demand training sessions.
• Congduct new-hire onboarding and role-specific soft skill and technical training.
• Assess training needs through collaboration with department leaders, managers, and subject matter experts.
• Evaluate training effectiveness through assessments, surveys, and performance metrics.
• Maintain training documentation, records, and attendance tracking.
• Support implementation and adoption of new systems, software, technologies, and business processes.
• Update training materials to reflect changes in policies, procedures, technology, and regulatory requirements.
• Provide one-on-one coaching and support to employees as needed.
• Aid with Learning Management System (LMS) administration, including course assignments, reporting, and content management.
• Monitor industry trends and best practices in adult learning and training methodologies.
• Support compliance training initiatives
• Travel periodically to firm locations to conduct training and support operational initiatives.

EDUCATION & WORK EXPERIENCE

• Bachelor's degree in Education, Human Resources, Business Administration, Information Technology, Communications, or related field preferred.
• 3+ years of experience in corporate training, technical training, learning and development, or a related role.
• Experience developing and delivering technical or systems-based training programs.
• Experience facilitating both in-person and virtual training sessions.
• Experience with Learning Management Systems (LMS) preferred.
• Experience in a professional services, legal, financial services, or corporate environment preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Strong presentation and facilitation skills.
• Excellent verbal and written communication skills.
• Ability to translate complex technical concepts into easy-to-understand training content.
• Strong instructional design and curriculum development skills.
• Knowledge of adult learning principles and training methodologies.
• Ability to engage diverse audiences and learning styles.
• Strong organizational and project management skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office Suite, Microsoft Teams, Zoom, and other training technologies.
• Experience creating e-learning content and multimedia training materials preferred.
• Ability to analyze training data and make recommendations for improvement.
• High level of professionalism and customer service orientation.

PREFERRED QUALIFICATIONS

• Certified Professional in Talent Development (CPTD), ATD certification, or similar credential.
• Experience administering or supporting a Learning Management System (LMS).
• Experience training employees on HRIS, case management systems, document management systems, or other enterprise software platforms.
• Experience creating video-based and self-paced learning content.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment. We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments. If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence. All applicants applying for U.S. job openings must be authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan) for this position.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.