LMS Technical Support Specialist

About the role

The LMS Technical Support Specialist will maintain reliable student and instructor access to the online learning environment and resolve technology problems that could interfere with instruction.

Responsibilities

• Maintain student and instructor access to the LMS.
• Troubleshoot technical problems affecting online instruction.
• Verify courses and instructional materials are accessible before sessions begin.
• Track and escalate unresolved technical issues when necessary.

Requirements

• Experience supporting Learning Management Systems or online learning platforms.
• Capability to troubleshoot account, access, and course-delivery issues.
• Understanding of online course and user-account administration.
• Compliance with applicable information-security and privacy requirements.

Schedule

Full-time technical support should be available throughout active academic sessions. Coverage must support students and instructors during online instructional periods, including evening classes.